If you're looking for Hospitality experience, Ian has it. He started with years of training and hands on experience as a chef in some of Vancouver's finest restaurants. Ian then moved outside the kitchen to act as a Purchaser for major hotel expansions, and to work in Banquets, Catering and Food & Beverage Management positions for one of Vancouver's leading hotel properties. He has been an Account Manager serving hotel and restaurant clients across Canada, as well as bakery and pastry clients in the US.

Starting as a busboy in a trendy Vancouver restaurant, Ian's interest in the culinary arts led him through a four year apprenticeship program to give him his Red Seal in 1987. He built on that training in a number of fine restaurants and hotels including Umberto's Ristorante, the Wedgewood Hotel and the Pacific Palisades Hotel. From there, his hands on Hospitality operations career took him through roles in Purchasing, Banquets, Catering Sales, In Room Dining and finally Food and Beverage Management.

In 1995 Ian joined W.H. Puddifoot Ltd. to act as an Account Manager supplying china, flatware and stemware to many of Canada's leading restaurants and hotels. From there he moved to JRS Amenities Ltd. and spent the next two years traveling throughout North America and Asia while promoting hotel amenity packages like AVEDA, Garden Botanika and Deserving Thyme.

After a turn as the top Account Manager with a BC-based firm that manufactures equipment for the baking and pastry industry, Ian rejoined the sales team at W. H. Puddifoot to build strong, long term relationships with Canada's leading hotel chains.

In 2005 Ian combined his broad, hands on knowledge of the Hospitality industry with his natural people skills to join Rob Fisher and Jackie Ross in founding JRoss Hospitality Recruiters. Ian is based in Vancouver with his wife and two daughters.

Extensive hands on experience, a global perspective and entrepreneurial flair – that's Marc Roberts. From working on hospitality's front line bussing tables, to working in casual dining and Michelin star restaurants, driving business in upscale hotels and opening his own restaurant, Marc has developed an in depth knowledge of the hospitality industry. And with experience developed in the UK, Australia, the Caribbean and Canada, his industry knowledge includes an appreciation for different cultures around the world, both workplace and clientele related.

Marc made his hospitality debut at the age of twelve bussing tables in the restaurant of his father's hotel. After completing school he began working in London at world class hotels while attending catering college. His first job post college was running a restaurant in Bermuda, followed by a position as Assistant Manager of the Little Grove Hotel in the Channel Islands, which included responsibility for a Michelin star restaurant. Moving to the five star Hyatt Regency Hotel in Grand Cayman, Marc maintained high standards of service in an award winning, fine dining establishment where he was also responsible for training new employees. Travelling on to Canada, Marc became Restaurant Manager for the award winning, high volume Zin Restaurant in the Kimpton Pacific Palisades Hotel in Vancouver, BC., where his strong leadership skills helped build Zin as "the place to be" in Vancouver. His entrepreneurial spirit truly came to the fore when, as operating partner, he took Jameson's Restaurant, in Port Moody, B.C. from a concept to a highly successful contemporary west coast restaurant with a strong local following.

Throughout his travels and career, Marc has become known for his passion for both the hospitality industry and the people within it, and for his communication and leadership skills. He decided in 2007 to combine his wealth of industry knowledge with his passion for people and results, and join JRoss Hospitality Recruiters. Operating out of JRoss' Vancouver office, Marc sources, screens and delivers top quality candidates for hotel and restaurant positions across Canada.

Combining a passion for people with a focus on achieving results, Christine has spent over fifteen years developing her management skills in the hospitality industry.

Christine began her hospitality career with A&W while still in university. After graduation, her Bachelor of Arts in Business and Theatre made it natural for her to continue building her Hospitality career with Famous Players, helping them create a whole new section of the company integrating traditional operations with food services. After building a successful, multiple-franchise operation, Christine was attracted by Starbucks' strong people orientation and strong track record for success. There, she quickly moved from a store management role to one of training and mentoring new managers, then to troubleshooting problem stores and finally, to her first multi-unit management role.

Krispy Kreme's entry into Canada offered Christine a new opportunity to build something from the ground up. Starting as the Operations Manager, Christine helped develop and roll out the new brand nationally. This included managing stores, and working with product quality and distribution as well as P&L and human resources issues. Her strong people orientation allowed her to then take her knowledge and experience and share it as a Learning and Development Specialist with national responsibility. In that role, Christine developed and delivered national training programs to literally hundreds of management staff from the store management to VP level.

From Krispy Kreme, Christine moved on to become a District Manager for Mac's Convenience stores. Working with the division focused on popular national QSR franchises, her focus on results delivered outstanding results.

Christine joined JRoss Hospitality Recruiters in 2008 to help great companies reach new levels of success. Christine works from JRoss Hospitality Recruiter's Toronto office, focusing on serving the Central Canadian region.

With a proven track record of success in developing relationships and people, while consistently improving operations, guest experience and stakeholder value - Trevor Jones has the hands-on experience you expect from a JRoss Recruiter. He has held senior management positions with leaders like Cara, Fairmont and Four Seasons, and contract and consulting roles with Western Canadian luxury boutique hotels, resorts, restaurants and bars. Trevor knows what it takes to deliver success in the Hospitality industry.

His love for Hospitality began with his first job in the kitchen at a boutique hotel in his home town. After high school, Trevor completed his red seal through George Brown College in Toronto, and moved into his first Executive Chef position at only twenty three years of age. As a working chef, Trevor opened and led a successful 120 seat restaurant, developed and launched a retail brand carried by retail giants including Costco and IGA Marketplace, built a high volume, upscale off site catering division, and finally moved into general management.

Trevor then joined Milestones in Vancouver in various management capacities, including roles on the Corporate Opening Team and assisting with strategic planning. He then joined the Fairmont Hotel Vancouver, receiving the Organizational leadership award as Banquet Manager, and participating on hotel innovation and talent development task forces. Trevor then moved into a unique sales and public relations position, servicing the film and entertainment market in Vancouver, Los Angeles and New York, and orchestrating the highest levels of VIP service for the music and film industry's biggest stars.

Returning to Ontario, Trevor joined the sales team at the Four Seasons Hotel in Yorkville, later moving to Milestones as General Manager of their flagship downtown Toronto location. Returning to the West Coast, Trevor combined his management, culinary and leadership skills to assist luxury boutique hotels, resorts and restaurant groups in implementing systems and standards, streamlining operations, building and developing management teams and improving profitability.

Trevor has since returned to his home in Southern Ontario, joining JRoss Hospitality Recruiters in 2009 to assist leading Hospitality organizations in Central Canada. He lives in Barrie with his wife and two young daughters.

Retail and Hospitality professionals share very similar skills. Success means focusing on customer service, managing large teams of people focused on those customers (in many cases across broad geographical areas), navigating in a fast paced, rapidly changing environment, and constantly focusing on results. Extensive hands on experience in those areas, combined with years of success in recruiting and leading the JRoss Retail Recruiters team, have given Jackie the ideal background to guide JRoss Hospitality, Recruiters in becoming Canada's leading Hospitality-focused recruiting firm.

Her retail management experience encompasses many of Canada's leading,
customer-focused retailers, including Holt Renfrew, Tristan, Tommy Hilfiger, Esprit, and Club Monaco. Her years of external recruiting experience have included assignments for retailers in categories, including fashion, jewelry, home décor, books, music, videos, electronics, and more.

Raised in Toronto, after Bachelor of Arts studies at the University of Western
Ontario, Jackie began a retail management career spanning the full range of store operations. Her first positions were managing high volume locations for Tristan & America and Club Monaco. After relocating to Vancouver in 1993, Jackie joined the prestigious Holt Renfrew management team. Here she worked with several distinctly different business profiles, thriving in this highend environment known for its excellent training, high standards of sales competence, and exceptional customer service policies. Jackie then joined Esprit de Corps as Regional Manager for Western Canada. This rapidly growing organization was transforming from wholesale roots into a corporate retailer. Jackie opened and oversaw ten stores in a territory stretching from Manitoba to British Columbia.

Joining Dumont & Associates recruiters in 1999, Jackie headed up the fashion division, successfully placing over 150 candidates with prominent chain and independent retailers across Western Canada.

Combining her understanding of both the search and hands on customer service professions, Jackie launched JRoss Retail Recruiters in 2002, and she and her team of Retail recruiters have successfully filled hundreds of positions from the executive suite to the sales floor. Launching JRoss Hospitality Recruiters in 2005 was a logical extension of her track record of success in recruiting – and she hasn't looked back since.

From working with and training others in Five Diamond-rated hotel properties to planning and coordinating catering events for thousands, Joanne has seen all sides of the Hospitality industry. Starting on the front desk in Sydney, Australia, she moved rapidly into management and training positions in prestigious hotels in Australia, New Zealand and Canada. Taking time out to raise two gorgeous daughters, Joanne returned to the Hospitality industry working at one of Vancouver's award winning gourmet restaurants and then shifted into event planning, working with one of Vancouver's premier private catering firms planning and managing private and corporate events
with thousands of attendees.

With a start at the front desk of the Regent Hotel in Sydney, Australia (rated as a "Five Diamond" property), Joanne's natural energy and people skills quickly led into hands on management and training roles for both the Regent Hotel, Sydney, Australia and the Regent Hotel in Auckland, New Zealand. One of her key responsibilities was to design, document, and deliver a training program to all departments to upgrade them to the Australian government's "Access" program standard. Returning to Vancouver, Joanne continued to work with the Five Diamond rated Four Seasons Hotel as Assistant Manager of the Seasons Restaurant and Front Office Supervisor, which included responsibility for training staff to company standards. From there, she joined Major the Gourmet Catering to plan, manage and orchestrate all aspects of privately catered events for guest lists from 10-2300 people. Of course, with Joanne involved this included training staff to exacting standards.

Joanne decided to join JRoss Hospitality Recruiters in 2005 to manage the candidate acquisition process. Joanne lives in Ladner,
BC with her husband and daughters.

Linda's administrative and organizational talents have been honed in a number of industries and areas, with a particular emphasis on Human Resources. She adds to that the balance of a Hospitality background, growing up in a family that supplied the hospitality industry for years in British Columbia. Combining a strong grounding in "the customer experience" with her attention to detail has allowed her to consistently provide top quality service and support to her internal clients with tact, diplomacy and flexibility in a variety of roles.

In her first administrative job, Linda was responsible for a 3,000 person union payroll and benefits program, as well as first stage screening of new applicants. Moving from there to the finance area, she became responsible for reconciling company financials and carrying out special financial projects. Changing industries and moving back into Human Resources, Linda then became involved in all areas of HR for a local television station, from payroll and pension administration to employee relations, recruitment and selection, performance appraisals and various other union matters.

She then moved into broadcasting operations and brought her organizational skills to the forefront, accepting responsibility for the distribution, collection and cataloguing of all broadcast materials within the station. In this role she also coordinated with multiple departments to manage schedule changes, missing programs and missed feeds. Finally, Linda took responsibility for coordinating all studio technical facilities and related staff, as well as scheduling feeds. In this role in particular she developed extensive experience in maintaining and compiling employee database records and analyzing resumes.

Based in British Columbia with her husband and two children, Linda added her organizational skills to the JRoss administration team in 2006, where she works with candidates, clients, and recruiters to ensure our information is accurate, accessible and up to date.

Rob has been focused on business development from the start, whether internal infrastructure or external sales, marketing and customer service.

An Operations Management diploma from the BC Institute of Technology started preparing him well for working with the internal infrastructure of a company. Later years working hands on in management training positions and as a consultant implementing financial and manufacturing software systems built a solid grounding in the realities of how companies operate. A move from there into the sales side of things has helped him understand how to focus on value for clients, and his hands-on background helped him be successful in working with companies ranging from small, privately held firms to multinationals.

Along the way he has worked for firms ranging from startup size (including his own) to multi-billion dollar software giants, giving him an appreciation for what it means to need, and deliver, the results management is looking for. Rob entered the BC Institute of Technology as a mature student. Diploma in hand, he then joined a local building products manufacturer's management training program, rapidly shifting to implementing financial and inventory systems for their business units. Moving fully into the computer industry, he focused on providing a bridge between the business users and technical people. Leveraging that ability to understand, communicate and focus on business value, he moved from there into a sales and project management role for first a rapidly growing startup, Jump Software, and then his own firm, ETI:Systems. In that role he has worked with retailers, distributors, nonprofits, and even a company that builds fire engines!

A shift to working with larger scale systems and clients came with a move to Oracle Corporation, the world's second largest software company. Winning clients for Oracle's business applications has given Rob an appreciation for the issues involved in running very large national and international businesses, along with a taste for travel. Joining JRoss Retail Recruiters in 2004 and helping found JRoss Hospitality Recruiters in 2005, Rob brings his focus on business value to play for all JRoss clients, and working out of Vancouver, has responsibility for internal and external business development, particularly client relationships.