If you're looking for Hospitality experience, Ian has it. He started with years of training and hands on experience as a chef in some of Vancouver's finest restaurants. Ian then moved outside the kitchen to act as a Purchaser for major hotel expansions, and to work in Banquets, Catering and Food & Beverage Management positions for one of Vancouver's leading hotel properties. He has been an Account Manager serving hotel and restaurant clients across Canada, as well as bakery and pastry clients in the US.

Starting as a busboy in a trendy Vancouver restaurant, Ian's interest in the culinary arts led him through a four year apprenticeship program to give him his Red Seal in 1987. He built on that training in a number of fine restaurants and hotels including Umberto's Ristorante, the Wedgewood Hotel and the Pacific Palisades Hotel. From there, his hands on Hospitality operations career took him through roles in Purchasing, Banquets, Catering Sales, In Room Dining and finally Food and Beverage Management.

In 1995 Ian joined W.H. Puddifoot Ltd. to act as an Account Manager supplying china, flatware and stemware to many of Canada's leading restaurants and hotels. From there he moved to JRS Amenities Ltd. and spent the next two years traveling throughout North America and Asia while promoting hotel amenity packages like AVEDA, Garden Botanika and Deserving Thyme.

After a turn as the top Account Manager with a BC-based firm that manufactures equipment for the baking and pastry industry, Ian rejoined the sales team at W. H. Puddifoot to build strong, long term relationships with Canada's leading hotel chains.

In 2005 Ian combined his broad, hands on knowledge of the Hospitality industry with his natural people skills to join Rob Fisher and Jackie Ross in founding JRoss Hospitality Recruiters. Ian is based in Vancouver with his wife and two daughters.

Retail and Hospitality professionals share very similar skills. Success means focusing on customer service, managing large teams of people focused on those customers (in many cases across broad geographical areas), navigating in a fast paced, rapidly changing environment, and constantly focusing on results. Extensive hands on experience in those areas, combined with years of success in recruiting and leading the JRoss Retail Recruiters team, have given Jackie the ideal background to guide JRoss Hospitality, Recruiters in becoming Canada's leading Hospitality-focused recruiting firm.

Her retail management experience encompasses many of Canada's leading,
customer-focused retailers, including Holt Renfrew, Tristan, Tommy Hilfiger, Esprit, and Club Monaco. Her years of external recruiting experience have included assignments for retailers in categories, including fashion, jewelry, home décor, books, music, videos, electronics, and more.

Raised in Toronto, after Bachelor of Arts studies at the University of Western
Ontario, Jackie began a retail management career spanning the full range of store operations. Her first positions were managing high volume locations for Tristan & America and Club Monaco. After relocating to Vancouver in 1993, Jackie joined the prestigious Holt Renfrew management team. Here she worked with several distinctly different business profiles, thriving in this highend environment known for its excellent training, high standards of sales competence, and exceptional customer service policies. Jackie then joined Esprit de Corps as Regional Manager for Western Canada. This rapidly growing organization was transforming from wholesale roots into a corporate retailer. Jackie opened and oversaw ten stores in a territory stretching from Manitoba to British Columbia.

Joining Dumont & Associates recruiters in 1999, Jackie headed up the fashion division, successfully placing over 150 candidates with prominent chain and independent retailers across Western Canada.

Combining her understanding of both the search and hands on customer service professions, Jackie launched JRoss Retail Recruiters in 2002, and she and her team of Retail recruiters have successfully filled hundreds of positions from the executive suite to the sales floor. Launching JRoss Hospitality Recruiters in 2005 was a logical extension of her track record of success in recruiting – and she hasn't looked back since.

Rob has been focused on business development from the start, whether internal infrastructure or external sales, marketing and customer service.

An Operations Management diploma from the BC Institute of Technology started preparing him well for working with the internal infrastructure of a company. Later years working hands on in management training positions and as a consultant implementing financial and manufacturing software systems built a solid grounding in the realities of how companies operate. A move from there into the sales side of things has helped him understand how to focus on value for clients, and his hands-on background helped him be successful in working with companies ranging from small, privately held firms to multinationals.

Along the way he has worked for firms ranging from startup size (including his own) to multi-billion dollar software giants, giving him an appreciation for what it means to need, and deliver, the results management is looking for. Rob entered the BC Institute of Technology as a mature student. Diploma in hand, he then joined a local building products manufacturer's management training program, rapidly shifting to implementing financial and inventory systems for their business units. Moving fully into the computer industry, he focused on providing a bridge between the business users and technical people. Leveraging that ability to understand, communicate and focus on business value, he moved from there into a sales and project management role for first a rapidly growing startup, Jump Software, and then his own firm, ETI:Systems. In that role he has worked with retailers, distributors, nonprofits, and even a company that builds fire engines!

A shift to working with larger scale systems and clients came with a move to Oracle Corporation, the world's second largest software company. Winning clients for Oracle's business applications has given Rob an appreciation for the issues involved in running very large national and international businesses, along with a taste for travel. Joining JRoss Retail Recruiters in 2004 and helping found JRoss Hospitality Recruiters in 2005, Rob brings his focus on business value to play for all JRoss clients, and working out of Vancouver, has responsibility for internal and external business development, particularly client relationships.

Extensive hands on experience, a global perspective and entrepreneurial flair – that's Marc Roberts. From working on hospitality's front line bussing tables, to working in casual dining and Michelin star restaurants, driving business in upscale hotels and opening his own restaurant, Marc has developed an in depth knowledge of the hospitality industry. And with experience developed in the UK, Australia, the Caribbean and Canada, his industry knowledge includes an appreciation for different cultures around the world, both workplace and clientele related.

Marc made his hospitality debut at the age of twelve bussing tables in the restaurant of his father's hotel. After completing school he began working in London at world class hotels while attending catering college. His first job post college was running a restaurant in Bermuda, followed by a position as Assistant Manager of the Little Grove Hotel in the Channel Islands, which included responsibility for a Michelin star restaurant. Moving to the five star Hyatt Regency Hotel in Grand Cayman, Marc maintained high standards of service in an award winning, fine dining establishment where he was also responsible for training new employees. Travelling on to Canada, Marc became Restaurant Manager for the award winning, high volume Zin Restaurant in the Kimpton Pacific Palisades Hotel in Vancouver, BC., where his strong leadership skills helped build Zin as "the place to be" in Vancouver. His entrepreneurial spirit truly came to the fore when, as operating partner, he took Jameson's Restaurant, in Port Moody, B.C. from a concept to a highly successful contemporary west coast restaurant with a strong local following.

Throughout his travels and career, Marc has become known for his passion for both the hospitality industry and the people within it, and for his communication and leadership skills. He decided in 2007 to combine his wealth of industry knowledge with his passion for people and results, and join JRoss Hospitality Recruiters. Operating out of JRoss' Vancouver office, Marc sources, screens and delivers top quality candidates for hotel and restaurant positions across Canada.

If starting on the front lines and working your way up is the best way to understand a business, then Rusty Noble understands Hospitality! He’s loaded chair lifts at North America’s premier ski resort, run high profile resorts, and acted as Area Director of a 3-5 star, 450 condominium suite operation. Rusty’s focus on exceeding guest expectations, combined with a career path covering eCommerce, operations and HR has given him a unique appreciation for the power of a good match between an organization and its people. If you’re looking for a match, Rusty can help you find it!

Rusty started his Hospitality career with Intrawest’s Blackcomb Mountain operations as a lift operator, where he soon received a nomination for the ski operators “Employee of the Year”.  Moving up through a variety of supervisory and management positions focused on guest and employee satisfaction, Rusty found his operations experience invaluable as he participated in a new eCommerce initiative covering multiple Intrawest resorts. He moved on to become Director of People at Intrawest’s Panorama Mountain Village, then added the Village Operations portfolio to his responsibilities, including Food & Beverage, Retail, and Guest Services. Moving to the Kicking Horse Resort, Rusty became Director of Guest Experience and Operations, where he was accountable for all operating departments along with Human Resources - and their Grizzly Bear Refuge!

Moving from resorts to hotels, Rusty became Director of Operations at the Delta Bow Valley hotel, then Area Director for Bellstar Hotels and Resorts, a 450 condominium/6 property operation in the Canadian Rockies.
 
Throughout his career, Rusty always been involved in the Hospitality industry on a volunteer basis, serving on the board of Go2, the Resource for People in Tourism in BC, on the Columbia Valley Chamber of Commerce board, and acting as Treasurer of the Golden Golf and Country Club.

Recognizing his passion for matching people to positions, Rusty joined JRoss in early 2012 to leverage his extensive Hospitality experience and contacts in finding the “right” candidates for JRoss clients. Based in Calgary, Rusty focuses on searches throughout western Canada while continuing to spend his spare time on the slopes whenever possible.

Combining a passion for people with a focus on achieving results, Christine has spent over fifteen years developing her management skills in the hospitality industry.

Christine began her hospitality career with A&W while still in university. After graduation, her Bachelor of Arts in Business and Theatre made it natural for her to continue building her Hospitality career with Famous Players, helping them create a whole new section of the company integrating traditional operations with food services. After building a successful, multiple-franchise operation, Christine was attracted by Starbucks' strong people orientation and strong track record for success. There, she quickly moved from a store management role to one of training and mentoring new managers, then to troubleshooting problem stores and finally, to her first multi-unit management role.

Krispy Kreme's entry into Canada offered Christine a new opportunity to build something from the ground up. Starting as the Operations Manager, Christine helped develop and roll out the new brand nationally. This included managing stores, and working with product quality and distribution as well as P&L and human resources issues. Her strong people orientation allowed her to then take her knowledge and experience and share it as a Learning and Development Specialist with national responsibility. In that role, Christine developed and delivered national training programs to literally hundreds of management staff from the store management to VP level.

From Krispy Kreme, Christine moved on to become a District Manager for Mac's Convenience stores. Working with the division focused on popular national QSR franchises, her focus on results delivered outstanding results.

Christine joined JRoss Hospitality Recruiters in 2008 to help great companies reach new levels of success. Christine works from JRoss Hospitality Recruiter's Toronto office, focusing on serving the Central Canadian region.

Vincent is a consummate, bilingual hospitality professional with a strong track record for delivering performance improvements. Whether increasing profits and customer service levels, improving ratings, implementing new concepts and facilities, cutting costs or increasing sales, Vincent has always had his eye on the bottom line. He recognizes that results come from staff performance, creating and delivering training programs, improving staff morale, and restructuring teams for greater impact and efficiency. Recruiting has always been part of what he does, ensuring the right people are in place to execute the corporate vision. With a focus on doing what it takes, Vincent has a track record for solid delivery.

Starting on the front line of hospitality in Paris, including two years spent at the 3 star Michelin-rated Taillevent Restaurant in Paris, Vincent relocated to Canada in 1990 as Restaurant Manager at Langdon Hall in Cambridge, ON. Moving on through other management and Sommelier roles at the Auberge de Pommier in Toronto, he moved into his first director level position at the Westin Harbour Castle Hotel in Toronto (which included opening a new Starbucks outlet). He then moved on to become Corporate Director of Food & Beverage at Vintage Inns, then General Manager of the Pillar & Post Inn at Niagara-on-the-Lake.

Opening his own hospitality consulting practise, Vincent developed business plans and marketing strategies, coached sales teams, and created job descriptions and operations manuals for a variety of clients. He returned to a hands-on management role as Director of Food and Beverage at the Brookstreet Resort in Ottawa (including more work with Starbucks), and most recently held the role of General Manager of the Old Mill Inn and Spa in Toronto. During his hospitality career, Vincent has been directly responsible for delivering significant decreases in labour costs, improvements in staff morale, and increases in sales and profitability. He has also delivered significant rating upgrades against prestigious standards such as the Relais & Chateaux customer service standards and CAA Diamond ratings,

Vincent joined JRoss Hospitality Recruiters in 2011 to add his deep hospitality experience and extensive network of connections to the resources available to JRoss clients. Located in Toronto, Vincent works on searches throughout Central and Eastern Canada.

Vincent est un professionnel de l'accueil, bilingue et accompli qui possède une solide expérience dans l'amélioration du rendement. Qu'il s'agisse d'augmenter les profits et la qualité du service à la clientèle, d'améliorer la cote, de mettre en œuvre de nouveaux concepts et de nouvelles installations, de réduire les coûts ou d'augmenter les ventes, l'attention de Vincent est constamment portée sur les résultats financiers. Il sait très bien que les résultats dépendent du rendement et du moral des membres du personnel, de la création et de la prestation de programmes de formation, et de la restructuration des équipes de travail pour en augmenter la portée et en optimiser l'efficacité. Le recrutement ayant toujours fait partie de ses fonctions, il s'assure toujours que les bonnes personnes soient aux bons postes afin de poursuivre la vision de l'entreprise. Sachant mettre l'accent sur ce qui doit être fait, Vincent dispose de la parfaite feuille de route pour fournir des résultats optimaux.

Ayant débuté sa carrière dans l’industrie du tourisme d'accueil à Paris, il passa deux ans au restaurant Taillevent classé 3 étoiles par Michelin, pour ensuite s’établir au Canada en 1990 à titre de gérant du restaurant Langdon Hall à Cambridge, en Ontario. Après avoir assumé des fonctions de gestion et de sommelier à l'Auberge de Pommier de Toronto, il obtient son premier poste de directeur à l'Hôtel Westin Harbour Castle de Toronto (où il participa à l'ouverture d'un nouveau Starbucks). Il est ensuite devenu directeur de la restauration au Vintage Inn, puis directeur général du Piliar & Post Inn à Niagara-on-the-Lake.

Établi à titre de conseiller en tourisme d'accueil, Vincent a dû assurer la formation d'équipes de ventes et élaborer des plans d'affaires, des stratégies marketing, des descriptions de poste et des manuels d'exploitation pour une grande variété de clients. Il a repris les fonctions de gestionnaire comme directeur de la restauration à l'hôtel Brookstreet d'Ottawa (où il a négocié d'autres ententes avec Starbucks) et, plus récemment, il a occupé le poste de directeur général de la Old Mill Inn and Spa de Toronto. Durant sa carrière en tourisme d'accueil, Vincent a été directement responsable de diminutions significatives dans les coûts de la main-d’œuvre, de l'amélioration du moral du personnel et de l'augmentation des ventes et de la rentabilité de plusieurs entreprises. Il a également permis à plusieurs d'entre elles d'améliorer leur classement de manière importante selon de prestigieuses normes telles que les normes du service à la clientèle du Relais & Châteaux et le Prix Diamants de CAA.

Vincent a rejoint JRoss Hospitality Recruiters en 2011 pour apporter sa riche expérience en tourisme d'accueil et son vaste réseau de contacts aux ressources qu'offre JRoss à ses clients. Établi à Toronto, Vincent fait maintenant de la recherche pour le Centre et l'Est du Canada.

Laurie is a pro at getting people and systems to deliver to their fullest. She has that very rare ability to combine top grade people skills with a strong knowledge of technology and a varied business background. Whether helping others use their systems as efficiently as possible, troubleshooting issues as they arise, or finding new and better ways to work, she genuinely enjoys helping people use technology as effectively as possible. And throughout she maintains a consistent focus on delivering great quality service to the end client, whether internal or external.

Laurie has held administrative and support positions in industries ranging from financial services, employee benefits, and executive income protection to veterinary clinics. She has also gained retail experience while working at big-box garden centres during high school. Throughout her entire career Laurie has worked hands-on to train and coach other staff to keep business operations running smoothly while delivering exceptional customer service.

Most recently, Laurie has worked as a Clinic and Practice Manager for Lower Mainland veterinary hospitals. In these highly varied roles she was responsible for coaching and mentoring staff on systems, procedures, and customer service techniques, developing and implementing training systems, maintaining IT resources, participating in business planning, and assisting with animal care. Some of her biggest accomplishments included bringing new computer systems on line with new hardware and networks, developing a web site, and managing social media to interact with pet owners.

Laurie joined JRoss Hospitalityl Recruiters in 2011 to lead the Administration team. She manages the internal workflow of JRoss Recruiters, and works to get the most out of the systems and database for the recruiting team coast to coast. Combining her ability to work with people and technology and her track record for success in overcoming the challenges of implementing new systems makes this a perfect fit.

Laurie is a life-long Vancouverite, and enjoys exploring parks with her two dogs. During the spring and summer she spends a lot of time on her motorcycle and the street and on the track as a novice racer. She is currently studying Information Systems Management at Thompson Rivers University.

Linda's administrative and organizational talents have been honed in a number of industries and areas, with a particular emphasis on Human Resources. She adds to that the balance of a Hospitality background, growing up in a family that supplied the hospitality industry for years in British Columbia. Combining a strong grounding in "the customer experience" with her attention to detail has allowed her to consistently provide top quality service and support to her internal clients with tact, diplomacy and flexibility in a variety of roles.

In her first administrative job, Linda was responsible for a 3,000 person union payroll and benefits program, as well as first stage screening of new applicants. Moving from there to the finance area, she became responsible for reconciling company financials and carrying out special financial projects. Changing industries and moving back into Human Resources, Linda then became involved in all areas of HR for a local television station, from payroll and pension administration to employee relations, recruitment and selection, performance appraisals and various other union matters.

She then moved into broadcasting operations and brought her organizational skills to the forefront, accepting responsibility for the distribution, collection and cataloguing of all broadcast materials within the station. In this role she also coordinated with multiple departments to manage schedule changes, missing programs and missed feeds. Finally, Linda took responsibility for coordinating all studio technical facilities and related staff, as well as scheduling feeds. In this role in particular she developed extensive experience in maintaining and compiling employee database records and analyzing resumes.

Based in British Columbia with her husband and two children, Linda added her organizational skills to the JRoss administration team in 2006, where she works with candidates, clients, and recruiters to ensure our information is accurate, accessible and up to date.