Jackie combines significant breadth and depth of retail experience with a network of retail contacts across Canada. Her hands on management experience includes department, store and regional management positions with leading retailers across Canada including Tristan, Holt Renfrew, Tommy Hilfiger, Esprit, and Club Monaco. Her years of external recruiting experience have included assignments for a variety of retailers covering all fashion categories, jewelry, home decor, books, music, videos and more.

Jackie comes from several generations of retailers and wholesalers, and her immediate family are software developers for the retail industry.

Raised in Toronto, Jackie has been a Western Canadian resident for the past ten years. After Bachelor of Arts studies at the University of Western Ontario, Jackie embarked on a retail fashion management career spanning the full range of store operations. Her first positions were managing high volume locations for Tristan & America and Club Monaco.

After relocating to Vancouver in 1993, Jackie joined the prestigious Holt Renfrew management team. Here she worked with several distinctly different business profiles, thriving in this high-end environment known for its excellent training, high standards of sales competence, and exceptional customer service policies.

Jackie then joined Esprit de Corps as Regional Manager for Western Canada. This rapidly growing organization was transforming from wholesale roots into a corporate retailer. Jackie opened and oversaw ten stores in a territory stretching from Manitoba to British Columbia.

Joining Dumont & Associates in 1999, Jackie headed up the fashion division, successfully placing over 150 candidates with prominent retailers across Western Canada. Clients included major Canadian and international fashion retailers, as well as local independents.

Combining her understanding of both search and retail professions, Jackie launched JRoss Retail Recruiters in 2002 and hasn't looked back since.

Rob has been focused on business development from the start, whether internal infrastructure or external sales, marketing and customer service.

An Operations Management diploma from the BC Institute of Technology started preparing him well for working with the internal infrastructure of a company. Later years working hands on in management training positions and as a consultant implementing financial and manufacturing software systems built a solid grounding in the realities of how companies operate. A move from there into the sales side of things has helped him understand how to focus on value for clients, and his hands-on background helped him be successful in working with companies ranging from small, privately held firms to multi-nationals. Along the way he has worked for firms ranging from startup size (including his own) to multi-billion dollar software giants, giving him an appreciation for what it means to need, and deliver, the results management is looking for.

Rob entered the BC Institute of Technology as a mature student. Diploma in hand, he then joined a local building products manufacturer's management training program, rapidly shifting to implementing financial and inventory systems for their business units. Moving fully into the computer industry, he focused on providing a bridge between the business users and technical people. Leveraging that ability to understand, communicate and focus on business value, he moved from there into a sales and project management role for first a rapidly growing startup, Jump Software, and then his own firm, ETI:Systems. In that role he has worked with retailers, distributors, non-profits, and even a company that builds fire engines!

A shift to working with larger scale systems and clients came with a move to Oracle Corporation, the world's second largest software company. Winning clients for Oracle's business applications has given Rob an appreciation for the issues involved in running very large national and international businesses, along with a taste for travel. Joining JRoss in 2004, Rob brings his focus on business value to play for both JRoss and its clients, and working out of Vancouver, has responsibility for internal and external business development, particularly client relationships.

With over twenty years experience in mid and senior level management roles within the retail industry, Annabelle is determined, networked and knowledgeable. Her retail expertise covers multiple commodities including hard lines, home décor, fashion and cosmetics within department, specialty and luxury store environments. Annabelle has a consistent track record for delivering results.

Annabelle's retail career began during high school, selling women's wear for Dalmy's Canada. Her strong service focus, natural leadership skills, ability to build strong relationships and grasp new concepts quickly and easily supported her progress through merchandise and management opportunities with Bowring Brothers and The Satchel Shop.

Annabelle then joined the prestigious Holt Renfrew management team, where her strong sales management and people development skills were called on as she managed almost every department in the store. In each department Annabelle developed strong relationships with her team, the buying office and senior executives, and had a tremendous impact on sales results.

From there, Annabelle progressed through Store Manager, General Manager and Store Director positions for T. Eaton Company, Chintz & Co., Sears, and Louis Vuitton. Each opportunity presented her with new and different management challenges, from hundreds of employees, huge sales volumes and diversified product lines to unique components such as an outlet centre and a custom design business unit. She has implemented revamped human resource and merchandising standards, reorganized inventory management systems, developed management teams, and handled every aspect of business development from initial budgeting to delivering results.

While at Louis Vuitton, Annabelle created a committee of luxury goods retailers to coordinate events, share information, and build business, and is an active committee member of the Downtown Vancouver Business Improvement Association and Tourism Vancouver. Annabelle added her large network of contacts and years of retail experience to the JRoss team in 2004.

Michelle entered into retail as a teenager and knew it was the industry for her. From formal training in Merchandise Management through experience in the owner operator specialty store environment, to department store specialty and big box departments, Michelle's focus has always been growth, both her own and of the retailers she has worked with.

After high school Michelle completed a 2 year Merchandising Management diploma program at Capilano College. While there, the owner of Jeda shoes, a local Vancouver based chain, was a guest speaker in one of her classes. Their introduction marked the beginning of Michelle's career in retail management, starting as an Assistant Store Manager and moving rapidly to Store Manager and then multi-unit Manager roles, while also assisting with buying.

Michelle then moved from the specialty store environment into the world of department store retailing. Her first stop was the Hudson's Bay Company as department head of the British Columbia Designer department, where she got to seek out new and local designers and buy their lines for the downtown Vancouver store. From this department head role Michelle then moved into Sales Management in ladies wear.

Her next move was to Sears Canada to open one of the 7 Eatons stores in the country. She started there when the new Pacific Center store was a shell, and saw it become a stunning retail environment. Joining prior to store opening gave Michelle the opportunity to recruit, hire and train her entire sales team. Continuing her career with Sears through middle and senior leadership roles, Michelle has hired and managed hundreds of direct reports, and worked with a variety of commodities ranging from men's and ladies fashions, footwear and accessories, soft home and most recently jewellery and cosmetics. Michelle then joined the Sears regional team as their Market Business Development Manager for the Pacific region, where she worked with store leadership teams to drive results, recruit and train in the furniture and major appliance departments.

Michelle was born and raised in Vancouver where she still lives with her family. She joined the JRoss Retail Recruiters team in 2008 with many years of retail management experience, and a true passion for the retail industry in Vancouver.

Pamela's entire career has involved delivering high quality customer service in both the public and private sectors. She has been a retailer and people manager since high school, moving through roles in drug store and restaurant chains, fashion retailers and the Social Services field. Pamela has helped build business for franchisee owner/operators, been moved from store to District management in recognition of huge sales increases, developed high performance teams, helped launch new concepts and open new stores. If it's about retail performance, it's about Pamela ¯ she's a highly experienced, dynamic and approachable member of the JRoss team.

Pamela has been people-focused from the start. With a diploma in Social Work, she chose to work in Yellowknife, NWT, dealing with extreme cases in small surrounding communities. After relocating to Calgary, Pamela joined Earl's Restaurants, working as a senior team member with an franchisee and focusing on clientele development and customer service. In 1991 she returned to the Social Services field, managing a team of Child Care Practitioners.

An opportunity to return to the private sector brought Pamela back into the retail world as a manager for Esprit de Corps, where she focused on developing her team, her client base and her support systems to deliver huge sales increases. Moving to a District Manager role, Pamela oversaw Western Canada through a change in ownership, a corporate transition, new store site selection and openings, the launch of their new Red Earth cosmetics concept and the development of larger format "big box" concept stores. Throughout, her focus remained on developing a high performance management team.

Tommy Hilfiger was her next stop, where Pamela opened one of their first stores in Western Canada and continued to help with the opening of each new store, assisting with selecting and training managers as well as store setup and launch.

Pamela joined JRoss in late 2003 and works from Calgary, where she lives with her husband and two beautiful children.

Donna defines experience in recruiting for Canadian retailers. From store level operations, training and HR Generalist experience, through agency executive recruiting to internal recruiting for new and existing banners, Donna has traveled many paths. She has hosted retail job fairs across the country, filled new stores with up to 100 new employees at a time, and recruited hundreds of managers in store operations, marketing, human resources and merchandise/supply chain positions. These roles have been at all levels of the retail organization, from the hands on operational to the executive levels. Donna's success comes from a focus on understanding the company's culture, goals and the role the applicant will fill within the team, then using that understanding to find potential candidates and turn them into into long-term, progressive placements.

Donna's retail career began with a position as a store level HR Generalist for the Hudson's Bay Company, and she moved from there into Regional Trainer role. Beginning her experience as an agency recruiter role, Donna joined Olsten Staffing, then moved to McIntyre Management Resources executive search firm as a Senior Executive Recruiter.

Returning to internal retail human resources, Donna rejoined the Hudson's Bay Company as Customer Service/HR Manager for a Home
Outfitters store and quickly moved into the Manager of Recruitment position for Home Outfitters and Designer Depot. In that role she began to travel across the country, hiring entire teams for new stores, hosting retail job fairs in all areas of Canada, and recruiting for all roles within the organization. In her next role as Corporate Recruitment Manager, Donna continued to recruit the "best of the best" in buying, planning, replenishment, marketing and store operations for all four banners of the Hudson's Bay Company – The Bay, Zellers, Home Outfitters and Designer Depot.

Donna brought her retail recruiting experience and passion for matching the right candidate and the right jobs to JRoss Retail Recruiters' clients in early 2007. She lives in Burlington, Ontario, with her husband Glen, and as a recent empty nester remains very involved in the lives of their five adult children.

Breadth and depth – that's what Christina brings to the table. From retail to wholesale, from store operations through training & development to merchandise management, and from moderate to luxury goods markets. Christina adds experience in all those areas to multiple commodities within department store and multiple-banner organizations.

Originally from Ottawa, Christina began her career in retail at the Bay during university and continued with studies in design after graduation. Moving to Montreal in 1990 to take on a senior management position with Holt Renfrew, she managed multi-department luxury commodities, including Fendi, designer sportswear, accessories, lingerie and contemporary designer brands. She moved on to became a buyer for the Québec region, launching CK by Calvin Klein in North America. Christina then brought her skills and passion for knowledge, growth, product and development to the original Les Ailes de la Mode, managing high end designer wear. Her move from the luxury department store environment to regional management came with a move to Danier Leather, where she grew the Quebec region from 6 to 15 stores in 2 years.

Capitalizing on her hands on experience in training & development, Christina accepted the challenge of managing the Fashion Marketing program at LaSalle College's School of International Fashion. With almost 500 students and 35 professors, Christina re-organized the curriculum, gaining help and insight from industry professionals and creating open forums for discussion on changing industry needs and economics.

From there, she moved into the wholesale sector, with senior management roles in retailers including Anne Klein New York, Jones New York, Rudsak and Liz Claiborne. Her responsibilities included wholesale direction of merchandising and planning for multiple brands across multiple channels of distribution for a multi-billion dollar retailer.

Based in Montreal, Christina joined JRoss in 2006 to provide clients with the benefits of her in depth knowledge of the Québec and Canadian retail industry and marketplace.

Joanne's key strength is her organizational ability, and her focus is on service and the customer experience. Whether working with and training others in Five Diamond-rated hotel properties or planning and coordinating catering events for thousands, Joanne has orchestrated the delivery of high quality customer experiences around the world.

Starting on the front desk in Sydney, Australia, she moved rapidly into management and training positions in prestigious hotels in Australia, New Zealand and Canada. Taking time out to raise two gorgeous daughters, Joanne returned to the Hospitality industry working at one of Vancouver's award winning gourmet restaurants and then shifted into event planning, working with one of Vancouver's premier private catering firms planning and managing private and corporate events with thousands of attendees.

With a start at the front desk of the Regent Hotel in Sydney, Australia (rated as a "Five Diamond" property), Joanne's natural energy, people and organizational skills quickly led into hands on management and training roles for both the Regent Hotel, Sydney, Australia and the Regent Hotel in Auckland, New Zealand. One of her key responsibilities was to design, document, and deliver a training program to all departments to upgrade them to the Australian government's "Access" program standard. Returning to Vancouver, Joanne continued to work with the Five Diamond rated Four Seasons Hotel as Assistant Manager of the Seasons Restaurant and Front Office Supervisor, which included responsibility for training staff to company standards. From there, she joined Major the Gourmet Catering to plan, manage and orchestrate all aspects of privately catered events for guest lists from 10-2300 people. Of course, with Joanne involved this included training staff to exacting standards.

Joanne joined JRoss Retail Recruiters in 2005 as an administrator to manage the candidate acquisition process. Joanne lives in Ladner, BC with her husband and daughters.

Linda's administrative and organizational talents have been honed in a number of industries and areas, with a particular emphasis on Human Resources. She adds to that the balance of a Hospitality background, growing up in a family that supplied the hospitality industry for years in British Columbia. Combining a strong grounding in "the customer experience" with her attention to detail has allowed her to consistently provide top quality service and support to her internal clients with tact, diplomacy and flexibility in a variety of roles.

In her first administrative job, Linda was responsible for a 3,000 person union payroll and benefits program, as well as first stage screening of new applicants. Moving from there to the finance area, she became responsible for reconciling company financials and carrying out special financial projects. Changing industries and moving back into Human Resources, Linda then became involved in all areas of HR for a local television station, from payroll and pension administration to employee relations, recruitment and selection, performance appraisals and various other union matters.

She then moved into broadcasting operations and brought her organizational skills to the forefront, accepting responsibility for the distribution, collection and cataloguing of all broadcast materials within the station. In this role she also coordinated with multiple departments to manage schedule changes, missing programs and missed feeds. Finally, Linda took responsibility for coordinating all studio technical facilities and related staff, as well as scheduling feeds. In this role in particular she developed extensive experience in maintaining and compiling employee database records and analyzing resumes.

Based in British Columbia with her husband and two children, Linda added her organizational skills to the JRoss administration team in 2006, where she works with candidates, clients, and recruiters to ensure our information is accurate, accessible and up to date.