Summary
This full-service hotel in West Kelowna is seeking an experienced Hotel General Manager to lead all aspects of the property’s operations, financial performance, team culture, and guest experience. Located in one of the Okanagan’s most desirable tourism markets, the hotel offers easy access to some of the region’s most popular outdoor attractions, including Okanagan Lake, Crystal Mountain, Big White Ski Resort, and numerous golf courses. With 75+ newly renovated guest rooms and suites, ballrooms, meeting facilities, and onsite dining, the property serves a diverse mix of leisure, group, corporate, and event-driven business. This is a strong opportunity for a hands-on hotel leader who understands the rhythm of a destination market and can balance guest service, operational discipline, revenue growth, and team engagement. The successful candidate will bring full-service hotel experience, strong financial acumen, and the ability to lead with visibility, accountability, and genuine hospitality. Salary $75-85K
Description
- Provide strategic and operational leadership across all hotel departments
- Oversee day-to-day hotel operations, ensuring service standards, property presentation, and guest satisfaction are consistently achieved
- Lead, coach, and develop department leaders and team members to create an engaged, accountable, and high-performing team
- Drive financial performance through effective budgeting, forecasting, cost control, labour management, and revenue optimization
- Work closely with Sales and Revenue Management to grow occupancy, RevPAR, market share, group business, and local account opportunities
- Ensure all departments operate in compliance with brand standards, company policies, health and safety requirements, and operational controls
- Maintain a strong presence throughout the hotel, supporting both guests and employees
- Build relationships within the West Kelowna business, tourism, and community network
- Identify opportunities to improve systems, service delivery, team performance, and overall profitability
- Support capital planning, property maintenance, and ongoing improvement of the guest and employee experience
Requirements
- Minimum 5 years’ experience in a senior hotel leadership role, ideally within a full-service property
- Strong operational knowledge across Rooms, Food & Beverage, Sales, Revenue, Accounting, Human Resources, and Maintenance
- Proven ability to deliver financial results while maintaining high guest service standards
- Experience managing budgets, forecasts, labour costs, departmental expenses, and performance reporting
- Hands-on, visible leadership style with the ability to build trust and accountability across teams
- Strong communication, problem-solving, decision-making, and organizational skills
- Comfortable working in a fast-paced, seasonal, tourism-driven market
- Diploma or degree in Hospitality Management, Business, or a related field is preferred
Corporate Culture
This is an opportunity to lead a newly renovated full-service hotel in a beautiful Okanagan market with strong year-round demand drivers. The role is well suited to a hospitality leader who enjoys being close to the operation, developing people, building community connections, and driving performance in a property with both leisure and group business potential.