Director of Franchise Operations
AB - Alberta, CALGARY


One of Canada’s well-known Bakery Café Franchisors is seeking an experienced and qualified Director of Franchise Operations in Calgary. The Director of Franchise Operations is responsible for directing operations in both corporate and franchise stores to grow, develop and maximize results in respective markets while maintaining a consistent customer experience and operational compliance. This includes ensuring franchisees are following the brand’s operating system, communication tools, coaching franchisees to maximize their return on investment, assisting franchisees with operational guidance, and mentoring all aspects of training. The successful applicant will be well versed in change management and process implementation. This position is responsible for the retail revenues for the chain.

Contact Jeremy Atkins at 604.268.6202 x9 or submit your resume in confidence below.


  • Accountable to ensure profitable operations of corporately owned locations and be able to effectively advise franchise operators.
  • Overall responsibility for the management of the Franchise Support Team including training and store level marketing
  • Support the development, selection, and assessment & approval of new Unit and Master franchise partners globally
  • Support the Unit and Master franchise development strategy, value proposition, reporting and competitive intelligence
  • Disclosure document preparation, presentation and administration
  • Travel required


  • Minimum of 10 years’ experience in franchise management, operations, sales, marketing and business development
  • University degree or Diploma preferred
  • A proven track record of operating food QSR operations and growing successful Franchise partnerships
  • Extensive knowledge of current franchise development opportunities
  • Excellent verbal, presentation and written communications skills. Multi-lingual an asset.
  • Food and beverage QSR operations experience including setting and maintaining operational standards in corporately owned and franchise locations
  • Strong financial acumen and ability to manage department budgets and P&L.
  • Excellent franchise relationship management skills and experience.
  • Strong negotiation and deal making skills
  • Able to evaluate and qualify Unit and Master franchisee candidates for suitability and future success
  • Excellent organizational and interpersonal skills
  • Strong knowledge of Microsoft Word, Excel, PowerPoint and sales management tools
  • Results oriented
  • Passionate about the brand and the industry
  • Strong analytical skills and must be a strategic thinker
  • Skilled in Legal policies and procedures of Canadian Franchising
  • Can develop, execute and optimize Master franchise marketing plans to drive Lead generation and to sell Master franchise territories globally

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