Summary
A well-established premium kitchenware and housewares brand is looking for an experienced Area Manager to lead three retail locations across the Vancouver market. Known for quality, craftsmanship and products designed to elevate everyday cooking and entertaining, this is a brand with strong customer recognition and a long-standing presence in the kitchen and culinary category. This is a hands-on leadership role for someone who enjoys being close to the business. In addition to overseeing performance across all three stores, the Area Manager will act as Store Manager for one location, combining day-to-day store leadership with broader responsibility for people, sales, operations and execution across the market. The successful candidate will be a strong retail leader who can develop teams, create consistency across multiple locations and drive business performance. They will understand how to translate product knowledge, service and strong store execution into customer loyalty and sales growth. 70k + Bonus
Description
- Lead the overall performance of three retail locations across the Vancouver market
- Act as Store Manager for one location while maintaining effective oversight of the other two stores
- Drive sales, profitability, conversion and key retail performance indicators
- Coach, develop and support store leadership teams to strengthen performance and succession
- Build a culture of accountability, engagement, product knowledge and exceptional customer service
- Establish clear priorities and ensure consistent execution across all locations
- Review store results and identify opportunities to improve sales, productivity, staffing and operational performance
- Maintain a regular presence in each location and provide hands-on leadership where additional support is required
- Recruit, onboard and develop high-performing retail talent
- Support scheduling, labour management and workforce planning across the market
- Ensure strong standards in merchandising, visual presentation, inventory management and store operations
- Build a team that can confidently educate customers on cookware, knives, kitchen tools and related products
- Partner with senior leadership on business planning, promotional initiatives and market opportunities
- Ensure company policies, health and safety requirements and loss prevention standards are consistently followed
- Deliver a customer experience that reflects the quality, expertise and heritage of the brand
Requirements
- Proven retail leadership experience with responsibility for multiple locations or a high-volume store environment
- Strong track record of driving sales and improving business performance
- Experience coaching and developing Store Managers, Assistant Managers and frontline teams
- Comfortable balancing multi-unit leadership with direct responsibility for one store
- Strong understanding of retail KPIs, labour management, inventory and store operations
- Experience in kitchenware, housewares, home, specialty retail or another product-led retail environment is an asset
- Strong appreciation for product knowledge and consultative customer service
- Commercially minded with the ability to identify opportunities and turn them into action
- Strong communication, organization and problem-solving skills
- Able to build credibility quickly and lead through clear expectations, coaching and follow-through
- Customer-focused with high standards for service, presentation and execution
- Flexible to travel regularly between three Vancouver-area locations
Corporate Culture
- Join an established international brand with a strong reputation for quality and craftsmanship
- Lead three Vancouver-area retail locations with meaningful ownership of the market
- Remain hands-on with customers and teams while building broader multi-unit leadership experience
- Work within a product category that combines culinary expertise, premium retail and customer education
- Develop teams, improve performance and make a visible impact across the business