Summary
Our client is a well-loved multi-branded retailer based in Montreal covering all things for the home from furnishings to appliances to outdoor living. A high-end product line, we are seeking an experienced Sales Manager to join their new store team in the Ottawa market and lead the high end, design-driven outdoor living brand portion of this new concept store. A blend of ready-made and custom design, the Sales Manager will inspire their team and develop their skills, lead customer service, inventory and sales operations for this newest showroom in our client’s continuing expansion. We’re seeking a leader to be emulated, an inspirational and motivational mentor building a passionate team in full growth mode. If you have 7 years retail sales and operations leadership experience with home furnishings and/or accessories or outdoor living product categories or other big ticket product categories for the home and would love to work with clients and designers, businesses as well as the public, we'd welcome the opportunity to share more information.
Description
Leadership
- Inspire, motivate and encourage teamwork
- Provide leadership, focus and direction for sales staff
- Create a positive work environment through coaching, mentoring, and ensuring all policies are followed
- Ensure best practices are being applied and successful metrics are achieved
- Recruit, interview and train new hires
- Maintain operations by initiating, coordinating, and enforcing program, operational, and policies and procedures
- Plan and lead staff meetings
Operations
- Delegate tasks to sales staff and ensure completion by following up regularly
- Supervise accuracy of time sheets, making adjustments where necessary
- Supervise physical inventory, cycle counts and receiving purchase orders
- Oversee customer service issues, offering advice and options to keep the customer happy
- Maintain store appearance and product presentation to company's standards
- Maintain rewarding relationships with vendors and ensure contractual obligations are met/achieved
Sales
- Guide team and implement sales strategies
- Share extensive knowledge of collections with clients as well as staff
- Provide support to store management and associates during peak periods or when scheduling conflicts arise.
- Sell merchandise alongside sales staff and provide in-home design services for clientele
- Shop competition and keep up to date on competitive issues
- Utilize company reports to react to trends and drive business
- Responsible for analyzing sales data and composing a weekly recap on sales performance
Requirements
Ideal candidates will be operationally savvy, detail-oriented, and possess prior home furnishings experience, with expertise in offering superior levels of customer service. Candidates should have flexibility to work varying shifts, including nights, weekends, and holidays.
- Retail management experience
- Sales experience with luxury brands, preferred
- Background in home furnishings sales, preferred
- Interior design background, preferrered
- Strong problem-solving, leadership and multitasking abilities
- The ability to work under pressure and handle challenging situations
- Excellent customer service, organizational, public speaking, and written/verbal communication skills
- Well groomed, customer friendly, energetic, and highly organized
- Proficiency with spreadsheet, word processing, email and internet software
- Ability to lift/move up to 50 lbs