Summary
A premier Canadian luxury retailer specializing in fine jewellery and timepieces is seeking an experienced and motivated Assistant Store Manager to support the leadership of one of their boutique locations. Known for exceptional client service, curated luxury collections, and a strong commitment to excellence, this brand offers a rare opportunity to build your career within a highly respected retail environment. As Assistant Store Manager, you will play a key role in the daily leadership of the store, supporting sales performance, operational execution, and the delivery of an elevated client experience. You will work closely with the Store Manager to coach and inspire the team, maintain high standards on the sales floor, and ensure the boutique operates with consistency, precision, and care. This is a hands-on leadership role where presence on the floor matters. You will actively support selling, client engagement, and team development while helping drive a culture rooted in service, accountability, and professionalism. 75K -85K + Bonus
Description
- Support the Store Manager in leading, coaching, and motivating a team of sales professionals to achieve and exceed individual and store targets
- Lead by example on the sales floor through active selling and strong client engagement
- Support the delivery of an elevated client experience aligned with brand standards of trust, elegance, and expertise
- Assist with clienteling initiatives and long-term relationship building to drive loyalty and repeat business
- Support resolution of client concerns using a thoughtful, solution-focused approach
- Provide ongoing coaching, feedback, and reinforcement of best practices to support team performance
- Assist with onboarding, training, and ongoing development of team members
- Support scheduling, timecard approvals, and day-to-day people management needs
- Oversee key operational processes including inventory control, visual merchandising standards, and timepiece allocation
- Ensure accuracy in POS transactions, reconciliations, and financial processes
- Support compliance with company policies, procedures, and learning platforms
- Maintain strong store standards through consistent operational discipline and attention to detail
Requirements
- Proven ability to support and motivate a high-performing retail team in a luxury or premium retail environment
- Strong client relationship building, communication, and conflict resolution skills
- Demonstrated ability to contribute to sales performance and revenue growth
- Hands-on leadership style with a willingness to support daily floor operations
- Strong organizational skills and commercial awareness
- Proficiency with Microsoft Office and point-of-sale systems
- Post-secondary education in Business, Retail Management, or equivalent experience
Corporate Culture
This is a brand where relationships, trust, and service excellence sit at the core of everything they do. If you are a driven retail leader who thrives in a refined, client-focused environment and enjoys being close to both the team and the customer experience, this is an opportunity to make a meaningful impact with a proudly Canadian luxury brand.