Summary
An established, destination-based entertainment and hospitality operation is seeking an experienced Assistant General Manager to support daily gaming operations within a regulated environment. This role plays a critical part in ensuring operational excellence, regulatory compliance, financial integrity, and a consistently high-quality guest experience. The Assistant General Manager serves as a visible, hands-on leader on the gaming floor and acts as a key operational partner in managing people, processes, and performance. This position is well suited to a proven gaming operations leader who brings strong judgment, calm decision-making, and a commitment to safety, service, and compliance. The Assistant General Manager supports the oversight of daily gaming operations, including slots, table-based gaming, and cash handling functions, while maintaining full compliance with provincial gaming regulations and internal controls. The role requires a strong operational presence, direct staff leadership, and accountability for financial accuracy and security,
Description
Operational Oversight
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Support daily gaming operations to ensure compliance with all regulatory requirements, internal policies, and licence conditions
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Maintain a clean, safe, well-staffed, and guest-focused gaming floor environment
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Act as the senior operational lead in the absence of the General Manager
Team Leadership
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Lead, coach, and mentor supervisors and front-line gaming teams
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Support recruitment, onboarding, training, and ongoing development
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Conduct performance management, coaching, and corrective action as required
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Foster a professional, respectful workplace culture aligned with organizational values
Compliance, Security & Risk
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Monitor adherence to gaming regulations, internal controls, and responsible gaming standards
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Act as a key point of contact with regulatory authorities as required
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Respond to, investigate, and document incidents involving security, disputes, or irregularities
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Ensure all required training and certifications are completed and maintained
Financial Oversight & Cash Control
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Oversee on-site cash flow including gaming revenue, cage operations, jackpots, and operational floats
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Ensure accuracy, security, reconciliation, and audit compliance of all financial assets
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Review daily revenue reports, variances, and payout activity
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Support budgeting and forecasting for gaming operations
Guest Experience & Revenue Growth
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Resolve guest concerns with professionalism and discretion
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Support VIP hosting, promotions, and special events on the gaming floor
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Contribute to initiatives that enhance the gaming experience, including new product introductions, floor refreshes, and operational improvements
Health, Safety & Responsible Gaming
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Support joint health and safety initiatives and emergency response planning
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Act as a site leader during critical incidents
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Participate in responsible gaming programs and committee initiatives
Requirements
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Minimum three years of progressive management experience, ideally within a regulated gaming environment
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Post-secondary degree or diploma in a relevant field is preferred
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Strong operational judgment and a calm, confident leadership presence
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Proven experience with scheduling, budgeting, reporting, and staff leadership
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High level of comfort with cash controls, financial accountability, and compliance
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Proficiency with Microsoft Office and workplace collaboration tools
- Must be able to successfully complete a criminal record through the Gaming Policy and Enforcement Branch (GPEB)
- University Degree or Diploma in a relevant discipline
Corporate Culture
This role offers a strong pathway for a gaming or hospitality leader looking to advance within a complex, regulated operation. The organization is locally owned and operates as part of a broader hospitality portfolio, providing stable employment, leadership development opportunities, and long-term career growth within a distinctive destination environment.
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Base salary expected to be $80,000+ commensurate with experience
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Variable compensation tied to performance
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Relocation assistance offered
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Housing assistance available
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Preference for candidates with experience in smaller or remote communities, or personal ties to the region