Summary
A year-round, 4-star mountain resort is seeking a Front Office Manager to lead the guest arrival and departure experience at a high-profile, full-service property. Set within a striking alpine environment and within reach of a major urban center, this resort offers a blend of refined accommodations, multiple dining concepts, wellness amenities, and year-round recreational experiences. It attracts both adventure-driven travellers and guests seeking a more relaxed, elevated escape. This is a visible leadership role for someone who thrives in a fast-paced environment, understands the rhythm of resort operations, and takes real ownership over both team performance and guest experience. The Front Office Manager is responsible for overseeing all front-of-house operations, including front desk, concierge, bell services, and night audit. This individual will lead from the front… balancing service excellence with operational discipline and financial awareness.
Description
- Oversee the day-to-day operation of the front office, ensuring a seamless and consistent guest experience across all touchpoints
- Lead, coach, and develop a diverse front office team, creating a culture grounded in accountability, professionalism, and service excellence
- Establish and execute departmental goals that support guest satisfaction, team engagement, and overall property performance
- Participate in Manager on Duty coverage, supporting broader rooms division operations and maintaining a strong on-floor presence
- Ensure accuracy in guest billing, resolve discrepancies, and partner with finance to uphold internal controls and procedures
- Monitor labour, scheduling, and departmental expenses to drive efficiency while maintaining service standards
- Support the handling of VIP guests, complex reservations, and escalated service situations with confidence and urgency
- Lead recruitment, onboarding, and ongoing training to ensure consistency in service delivery and adherence to operating standards
Requirements
- Minimum 3 years of leadership experience within hotel or resort operations, ideally in a front office or rooms division capacity
- Strong understanding of financial fundamentals including budgeting, labour management, and P&L awareness
- A confident, hands-on leader who can build strong teams and hold people accountable without losing the human side
- Experience with property management systems such as Opera or similar platforms
- Strong organizational and communication skills, with the ability to manage multiple priorities in a fast-moving environment
- Flexibility to work evenings, weekends, and holidays as required in a resort setting
Corporate Culture
- Base salary starting around $75,000
- Access to employee housing at a modest cost
- Paid time off and extended health benefits
- Retirement savings program
- Resort-based perks including access to recreational amenities and preferred rates across lodging, dining, and wellness offerings
Why This Role
This is one of those roles where lifestyle and career actually intersect… not just in theory. It’s an opportunity to step into a high-impact leadership position within a well-established resort, build a strong team, and be part of an operation that delivers memorable experiences every single day.