Summary
We are seeking an experienced and dynamic General Manager to lead a boutique property in the stunning South Thompson region of Kamloops, BC. This role is for an individual who excels in a hands-on, leadership-focused environment, overseeing all operational aspects while maintaining high guest satisfaction standards. Nestled in the heart of British Columbia’s picturesque Thompson-Nicola region, this scenic property offers a tranquil retreat with sweeping views of the South Thompson River. The property boasts a cozy, intimate atmosphere with a mix of contemporary and rustic charm, catering to both leisure and corporate guests seeking an authentic, high-quality hospitality experience. Whether hosting a small event or welcoming guests for a quiet weekend getaway, the location offers a perfect blend of outdoor adventure, relaxation, and rich regional heritage.
As the General Manager, you’ll play a pivotal role in driving the day-to-day success of the property. You’ll manage all aspects of hotel operations—from guest relations and food & beverage services to team development and financial oversight. Your hands-on approach ensures every guest experience is memorable, and your leadership sets the standard for excellence across all departments. Base Salary: $90,000 to $110,000
Description
Key Responsibilities
- Operational Leadership
- Oversee daily hotel operations across all departments including Front Desk, Housekeeping, F&B, Events, and Maintenance
- Ensure exceptional guest experiences, responding to guest needs and resolving any concerns promptly
- Collaborate with department heads and staff to ensure smooth operations across the property
- Food & Beverage Oversight
- Supervise restaurant, bar, and banquet functions
- Assist with service during peak times and special events
- Manage inventory, track orders, and ensure cost-effective operations
- Rooms Division Management
- Support front desk operations, including check-ins, reservations, and guest relations
- Conduct room inspections and ensure housekeeping standards are upheld
- Manage housekeeping inventory and maintain cleanliness and presentation
- Inventory & Purchasing
- Order supplies and ensure cost efficiency across all departments
- Maintain strong vendor relationships and track supply usage
- Sales, Events & Revenue Management
- Drive group sales and develop client relationships
- Execute Banquet Event Orders (BEOs) and monitor event success
- Adjust pricing strategies and inventory management to maximize revenue
- Property Maintenance & Asset Protection
- Oversee property maintenance and asset protection protocols
- Ensure safety and compliance with health, fire, and safety regulations
- Coordinate repairs and capital projects with contractors
- Scheduling & Workforce Management
- Manage staff schedules across departments to align with occupancy and events
- Control labor costs while maintaining service standards
- Team Leadership & Development
- Hire, train, and mentor staff, fostering a positive team culture
- Provide coaching and manage staff performance
- Financial & Administrative Duties
- Manage budgets, forecasts, and reports, ensuring adherence to financial targets
- Ensure compliance with regulatory and operational standards
Requirements
- Minimum 3 years of experience as a General Manager in a hospitality setting
- Hands-on leadership style with in-depth knowledge of hotel operations
- Event management experience and knowledge of revenue management
- Strong communication, leadership, and problem-solving skills
- Flexible work hours, including weekends and holidays
This position offers a unique opportunity for someone who thrives in a leadership role within a dynamic, boutique hotel environment, offering both challenge and rewards.