Summary
Our client is seeking an experienced and highly engaged Luxury Resort General Manager to lead a large-scale, luxury resort in Ontario’s cottage country. This is a hands-on leadership role ideal for a professional who thrives in a complex, full-service resort environment and is passionate about delivering exceptional guest experiences.
The resort offers multiple culinary outlets, recreational amenities, event spaces, and year-round programming in a scenic cottage country setting. Candidates with experience in luxury hotels or resorts, corporate-branded operations, and community-integrated properties will excel in this opportunity. The role demands strong operational oversight, financial acumen, and an ability to foster a positive, high-performing team culture.
Compensation: $130,000–$160,000+ | Subsidized accommodation available
Description
- Provide operational leadership across all departments, including Guest Services, Concierge, Valet/Bell Services, Food & Beverage, Banquet & Culinary, Housekeeping, Catering & Events, Engineering & Facilities, Human Resources, Accounting, and Purchasing.
- Serve as the visible face of the resort, engaging with guests and ensuring their expectations are consistently exceeded.
- Lead, mentor, and develop senior leaders and department teams, fostering a culture of accountability, collaboration, and professional growth.
- Oversee financial performance, including budgeting, forecasting, revenue management, cost control, and departmental performance metrics.
- Implement operational strategies aligned with corporate standards while identifying opportunities for innovation, efficiency, and enhanced guest satisfaction.
- Ensure compliance with health, safety, labor, and operational regulations, while maintaining strong operational documentation and accountability.
- Monitor guest feedback and trends, implementing corrective measures and innovative initiatives to elevate the overall guest experience.
- Support workforce planning, recruitment, and training initiatives, ensuring consistent service delivery across all departments.
- Partner with ownership and corporate leadership to execute strategic plans and business objectives while maintaining strong community and stakeholder relations.
- Maintain operational presence during peak periods, special events, and high-volume seasons to provide leadership and guidance where most needed.
Requirements
- Minimum five years’ senior leadership experience within a luxury full-service hotel or resort, with proven success managing large teams and complex operations.
- Corporate or branded luxury hotel/resort experience is strongly preferred, with familiarity in LQA (Leading Quality Assurance) standards or luxury service audits.
- Demonstrated ability to drive revenue growth, improve operational performance, and elevate guest satisfaction metrics.
- Strong food and beverage background, with experience overseeing multi-outlet F&B, banquet, and event operations at a luxury property.
- Corporate-branded operations experience is highly desirable, including exposure to service standards, brand audits, and multi-department operational alignment.
- Strong financial literacy, including budgeting, forecasting, P&L management, and performance reporting.
- Exceptional leadership skills, with the ability to mentor, inspire, and hold teams accountable, while maintaining high emotional intelligence and professionalism.
- Ability to thrive in a rural or community-based resort setting, balancing professional presence with discretion and local integration.
- Highly organized, detail-oriented, and capable of managing multiple operational priorities simultaneously.
- Proficiency in standard computer systems and Microsoft Office; familiarity with property management systems is considered an asset.
- Flexibility to work evenings, weekends, holidays, and respond to operational demands in a fast-paced environment.
Corporate Culture
Relocation & Lifestyle Considerations
- This role may require relocation to a cottage country or community-based resort environment. Candidates must demonstrate an ability to successfully integrate into the local community while maintaining a professional leadership approach.
- Temporary or subsidized housing support may be available depending on individual circumstances.
Compensation
Base salary range $130,000–$160,000+, with potential for bonus. Subsidized accommodation may be provided.