Summary
A boutique hospitality destination on British Columbia’s Sunshine Coast is seeking an experienced Operations Manager to support and oversee daily restaurant and hospitality operations within a highly guest-focused food and beverage environment. This leadership role is ideal for a hospitality professional who thrives in a hands-on operation, leads from the floor, and understands how to balance service excellence, team culture, operational execution, and financial performance. The successful candidate will bring a strong background in restaurant and hospitality management, a passion for creating exceptional guest experiences, and the ability to lead, coach, and inspire front-line teams in a dynamic coastal resort setting. $55,000 to $65,000 base salary plus potential bonus
Description
- Oversee the day-to-day operation of the restaurant, lounge, and hospitality spaces to ensure smooth and consistent execution
- Maintain a strong presence on the floor during peak service periods while supporting both front and back of house teams as required
- Lead daily operational briefings, team communication, and service execution standards
- Ensure operational systems, procedures, cleanliness, and service expectations are consistently upheld
- Monitor labour, scheduling, operational efficiencies, and daily business performance
- Lead by example in delivering exceptional hospitality and guest engagement
- Build strong guest relationships through active floor presence and meaningful interaction
- Handle guest concerns and service recovery professionally and proactively
- Support reservations, large group bookings, and private event coordination
- Coach, mentor, and develop front-line hospitality teams through hands-on leadership and training
- Foster a positive, collaborative, and accountable workplace culture
- Participate in recruitment, onboarding, performance management, and ongoing staff development
- Support training initiatives related to food, beverage, wine, and service knowledge
- Review daily sales, labour, and operational reporting against targets and forecasts
- Monitor cash handling procedures, reconciliation, discounts, voids, and promotions
- Support inventory management, ordering, supplier relations, and cost control initiatives
- Assist with forecasting, budgeting, and operational planning
- Contribute to ongoing efforts to improve profitability, efficiency, and guest satisfaction
- Oversee private dining, group bookings, and special event execution
- Work closely with organizers, culinary leadership, and service teams to coordinate all event details
- Support marketing initiatives, promotions, and community engagement opportunities
Requirements
- 3–5+ years of leadership experience within restaurant, resort, hotel, or hospitality operations
- Strong floor leadership presence with a hands-on and service-driven management style
- Excellent communication, organizational, and problem-solving skills
- Experience managing labour, scheduling, inventory, and daily operational reporting
- Strong understanding of guest service standards and hospitality culture
- Comfortable working in a fast-paced, high-volume, guest-focused environment
- Wine, beverage, or premium dining knowledge is considered an asset
- Experience with events, group dining, or resort operations is advantageous
Corporate Culture
- Competitive compensation package
- Opportunity to join a growing hospitality operation in a unique coastal setting
- Strong leadership team and collaborative culture
- Lifestyle-focused location on British Columbia’s Sunshine Coast