Summary
A growing Indigenous-owned hospitality operation in northern British Columbia is seeking a Hospitality Operations Manager to lead the day-to-day performance of a multi-site portfolio that includes a hotel, lodge, restaurant, pub, event centre, and supporting operational functions. Reporting directly to the General Manager, you will oversee a team of approximately 30–40 managers, supervisors, and frontline staff, ensuring strong coordination across all departments and a consistently high standard of guest experience. This is a senior leadership role with broad operational scope and direct accountability for both service delivery and business performance. You will play a central role in driving operational excellence, strengthening team capability, improving financial results, and building a culture of accountability and hospitality pride. This is a hands-on leadership position for someone who thrives in complex, multi-department environments and enjoys building structure while still being close to the operation.
Working within a community-owned Indigenous business, this role also carries a meaningful mandate: supporting local employment, training, and long-term economic development for the band and the surrounding region. The impact of this role extends beyond the operation itself, influencing team development, guest experience, and the broader community the organization serves. Northern British Columbia offers a lifestyle defined by lakes, forests, and year-round outdoor living. It moves at a different pace than urban hospitality markets. Not slower in expectations, but different in rhythm. Operational standards remain high, consistency is essential, and execution is steady and real.
Description
Operational Leadership
- Lead daily operations across the hotel, lodge, restaurant, pub, event centre, and supporting maintenance functions
- Ensure consistent delivery of service standards, operating procedures, and brand expectations across all departments
- Coordinate cross-functional operations to ensure smooth, seamless guest experiences
- Drive ongoing operational improvements focused on efficiency, quality, and profitability
- Oversee execution of maintenance, QA, and facility standards
Team Leadership & Development
- Lead, mentor, and support a team of approximately 30–40 managers, supervisors, and frontline staff
- Build a strong, accountable, guest-focused leadership culture across departments
- Support recruitment, onboarding, training, and retention strategies
- Hold departmental leaders accountable for performance, standards, and team development
- Contribute to succession planning and internal growth pathways
Financial & Business Performance
- Oversee budgets, forecasting, revenue performance, and labour management
- Monitor occupancy, F&B performance, event revenue, and overall operational KPIs
- Identify opportunities to improve profitability and operational efficiency
- Support pricing, forecasting, and revenue strategy discussions
- Manage key supplier, contractor, and vendor relationships
Guest Experience
- Champion a consistently high standard of guest service across all touchpoints
- Resolve escalated guest issues and service recovery situations
- Monitor guest feedback and implement continuous improvements
Compliance, Safety & Risk
- Ensure compliance with WorkSafeBC, food safety, liquor licensing, and internal policies
- Lead incident response, investigations, and risk management processes
- Maintain a strong focus on safety for guests, staff, and assets
Requirements
- Minimum 5 years of progressive hospitality management experience
- Minimum 3 years in a multi-department leadership role managing managers or supervisors
- Experience overseeing complex hospitality operations (accommodations, F&B, events, or similar multi-unit environments)
- Strong financial acumen including budgeting, forecasting, labour management, and revenue oversight
- Proven leadership capability with a track record of building and developing high-performing teams
- Strong communication skills, both written and verbal
- Proficiency with Microsoft Office and hospitality systems (Cloudbeds, Sage, TouchBistro, or similar an asset)
- Valid Class 5 driver’s licence
- Legally entitled to work in Canada
- Satisfactory references and Criminal Record Check required
Corporate Culture
- Competitive salary in the $80,000–$85,000 range plus vacation entitlement
- Municipal-style pension plan, uncommon among small hospitality operators in northern BC
- Extended health and dental benefits
- Relocation assistance for candidates moving from outside Burns Lake
- Short-term staff accommodation available during transition
- Significant leadership autonomy and decision-making authority
- Opportunity to oversee a full hospitality portfolio including accommodations, food & beverage, events, and facilities
- Direct contribution to a community-owned Indigenous business focused on long-term regional development
- A lifestyle rooted in nature, lakes, forests, and outdoor recreation, with strong community connection and meaningful day-to-day impact