Summary
An established independent liquor retailer in Vancouver is seeking a highly organized and service-minded Store Manager to lead a busy retail environment with structure, consistency, and operational discipline. This is a strong opportunity for a practical, hands-on operator who enjoys supporting a team, driving sales, improving service standards, and taking ownership of the details that keep a business running smoothly.
The ideal candidate is someone who values accountability, accuracy, follow-through, and a positive customer experience. This person will support ownership by taking greater responsibility for day-to-day store operations, strengthening front-of-house execution, improving back-office processes, and helping create a more stable and consistent operating rhythm. This role requires someone who can balance customer service, sales performance, team support, inventory control, vendor management, ordering, reporting, computer systems, and administrative follow-through. Liquor retail experience is considered an asset, but it is not required. Candidates with transferable experience in retail, grocery, hospitality, warehouse, purchasing, inventory, or operations will be strongly considered. $60K-70K plus substantial bonus programs
Description
- Lead day-to-day store operations with a focus on service, sales, team support, and operational consistency
- Create a welcoming, professional, and customer-focused store environment
- Support sales performance by ensuring strong product availability, store standards, and team engagement
- Coach, guide, and support team members in daily priorities, customer service, product knowledge, and accountability
- Help build a positive, stable, and dependable team culture
- Work closely with ownership to improve structure, communication, standards, and daily follow-through
- Manage ordering, purchasing, inventory flow, receiving, and product availability
- Build and maintain strong vendor relationships, including communication, ordering, follow-up, issue resolution, and product coordination
- Support product assortment, promotions, pricing awareness, and stock planning in partnership with ownership and vendors
- Maintain accurate inventory controls, including counts, tracking, receiving, reconciliation, and process improvement
- Oversee reporting, administration, documentation, and back-office functions
- Use computer systems and Excel to track information, support reporting, and improve workflow
- Identify operational gaps and implement practical improvements that support sales, service, and efficiency
- Monitor store standards, staffing needs, customer experience, inventory accuracy, and overall execution
- Support future business growth, with potential oversight of additional locations over time
Requirements
- 5+ years store manager experience - retail, grocery, warehouse, hospitality, purchasing, or operations experience considered an asset
- Interest in the liquor industry considered an asset - liquor retail experience preferred, but not required
- Strong customer service orientation and ability to support a positive shopping experience
- Experience supporting sales, store standards, and team performance in a retail or service environment
- Strong administrative and organizational skills
- Solid computer skills, including comfort working with Excel
- Experience with ordering, inventory, receiving, reporting, or back-office operations
- Highly detail-oriented with strong follow-through
- Efficient with time management and able to prioritize effectively
- Comfortable with repetitive, process-driven tasks
- Practical, hands-on, and reliable approach to work
- Strong communication skills and the ability to create accountability
Corporate Culture
- Opportunity to join an established independent retail business in Vancouver
- Hands-on leadership role with meaningful operational influence
- Chance to help rebuild structure, improve systems, and strengthen accountability
- Supportive ownership seeking a trusted operational partner
- Potential future opportunity to oversee multiple locations
- A role where practical capability, reliability, and cultural fit matter more than formal credentials