Summary
This manufacturer and retailer of quality, award-winning furniture is looking for a Showroom Manager to join their team. The style, outstanding workmanship and exceptional value for money have contributed to the company's remarkable growth. They are currently seeking a positive, enthusiastic and results-driven sales leader who likes to work in a team environment. Their exceptional products are represented by outstanding people striving to give their customers the best possible shopping experience. Help them create simplicity and balance in both their living spaces and work environments. As one of their brand ambassadors, you are personable, positive, dynamic, and proactive. You easily engage with the team, key stakeholders and customers, building strong relationships to deliver the best customer experience. As a Showroom Manager, you will be crucial in leading, mentoring, and motivating our newly created team. You will be responsible for maintaining the smooth operation of the showroom, managing people and stock effectively, and achieving sales targets. Your success will hinge on your ability to build a collaborative team passionate about their products, deliver outstanding customer service, and drive sales through innovative approaches.
This is a full-time role and availability to work a day in weekends. The salary range is $85,000-95,000.
Description
- Maintain and support the daily operation of the showroom according to the company's standards, following policies and procedures
- Conduct daily showroom team meetings to provide updates on pricing, packages, product changes, sales targets, and promotions
- Continuously develop the store’s sales operations to optimize turnover, to present the store and our product to the highest standard and to provide outstanding customer service
- Effectively manage the sales team to achieve business goals, whilst facilitating ongoing product and sales training, and building a strong, collaborative culture
- Liaise and help to facilitate the smooth running of changeovers for campaigns, working closely with the merchandising team
- Establish and build customer relationships, and manage and resolve all customer complaints as required
- Ensure all marketing material is set up in line with requirements.
- Be aware of competitor product offerings and promotions.
Requirements
- Previous experience in a similar role managing a premium brand
- You are customer obsessed
- Strong mentoring and coaching leadership style to promote, motivate and build a cohesive team culture
- Demonstrated leadership in organizing and managing a team, performance management, selling skills, visual merchandising, operational routines, and IT systems
- Ability to understand store budgets, to effectively run an operational store
- High attention to detail and able to problem solve, negotiate and influence to resolve issues, and think on your feet to deliver the best outcome to your team and customers
- Experience working with textiles, furniture design or Interior Design (advantageous)
- A team player who is flexible, and adaptable to assist the greater team when required
- Results-focused with a mindset to continuously improve operations and to keep up to date with the latest trends, driving targets and developing your team to meet set campaigns
- Confident communication skills, both written and verbal, with excellent professional presentation
- Intermediate ability in computer skills, including the Microsoft Office suite.