Summary
An established premium menswear brand is seeking a polished, service-driven Store Manager to lead its Ottawa showroom. This is an opportunity for a leader who thrives in a highly consultative, relationship-focused environment where exceptional client experiences take priority over transactional selling. Leading a team of stylists and a tailor, the Store Manager will play a hands-on role in both sales and leadership, coaching the team while building lasting client relationships through a personalized, hospitality-inspired approach. Success in this role comes from emotional intelligence, authenticity, and the ability to create an environment where clients feel welcomed, understood, and confident. We're looking for a positive, people-first leader with a passion for developing others, delivering outstanding service, and leading by example. Experience in hospitality, premium retail, or other service-driven environments is highly valued, particularly where relationship building and client care are central to success. Compensation: $60,000-$65,000 base plus commissions and performance incentives – total comp opportunity $85 – 100K+
Description
- Lead the day-to-day operations of a premium custom apparel showroom
- Drive sales performance through clienteling, relationship building, and strong follow-up
- Support clients through a highly personalized styling and wardrobe consultation experience
- Coach, motivate, and develop a team of stylists to deliver consistent service excellence
- Ensure each client interaction feels thoughtful, professional, and tailored from start to finish
- Maintain strong product knowledge across fabrics, fits, garment construction, customization options, and styling details
- Oversee appointments, walk-in traffic, wedding parties, special events, and repeat client business
- Build local relationships and community connections to support brand awareness and showroom growth
- Manage store standards, visual presentation, inventory accuracy, reporting, and operational execution
- Monitor sales results, conversion, average order value, and client retention opportunities
- Support fittings, measurements, styling recommendations, and after-sale service with care and precision
- Foster a positive, accountable, and client-focused team culture
- Partner with ownership or senior leadership on business opportunities, events, and showroom initiatives
Requirements
- Previous retail management experience, ideally within premium apparel, menswear, suiting, bridal, luxury, or clienteling-focused retail
- Strong sales ability with a consultative, relationship-based approach
- Proven ability to lead, coach, and develop a customer-facing team
- Polished communication skills and a professional presence
- Comfort working with appointments, measurements, fittings, and personalized service
- Strong attention to detail and the ability to manage multiple client timelines at once
- Interest in fashion, styling, tailoring, fabrics, and wardrobe building
- Ability to create trust quickly and guide clients through important purchasing decisions
- Strong organizational skills with confidence managing store operations and sales reporting
- Strong emotional intelligence and client empathy
- Ability to build genuine client relationships
- High personal integrity and positivity
- Strong coaching ability with a focus on team development
- Ability to operate in a small-team, high-touch retail environment
- Entrepreneurial mindset with the ability to grow local business and build repeat clientele
- Flexible availability based on showroom needs, events, and client appointments
Corporate Culture
- Opportunity to lead a premium custom apparel showroom
- Work with a brand focused on craftsmanship, personal style, and elevated client experience
- Collaborative and people-focused culture
- Opportunity to build long-term client relationships and support milestone events
- Leadership role with strong visibility and business impact
- Competitive compensation package
This is a strong opportunity for a Store Manager who loves style, service, and people, and who knows how to turn a retail visit into a memorable, confidence-building experience.