Summary
An international premium specialty retailer is seeking an inspiring store manager to lead the launch and ongoing success of a new boutique in Banff, Alberta. This is a rare opportunity to build a high-performing team, shape an elevated customer experience, and create a standout destination store in one of Canada’s most iconic locations. The role offers the chance to set the tone for the store, influence local brand presence, and deliver an experience that delights both local shoppers and international visitors.
The successful candidate will bring hands-on leadership, a natural talent for sales, and a genuine passion for exceptional customer service. They will coach and develop their team, drive results through operational excellence, and maintain the brand’s high merchandising, presentation, and service standards. This role is ideal for a retail leader who thrives in a fast-paced, visible environment and takes pride in creating a boutique experience that leaves a lasting impression on every guest.
Description
- Oversee the daily operations of a premium retail boutique
- Lead the successful launch and ongoing performance of the Banff location
- Drive sales, profitability, customer engagement, and overall store results
- Generate and support corporate, group, and local business opportunities
- Deliver an exceptional customer experience through strong floor leadership and service standards
- Model exemplary customer service and establish clear expectations for the team
- Recruit, interview, hire, train, coach, and develop retail sales associates
- Supervise store employees to maximize customer service, sales, and profitability
- Train the team on selling techniques, product knowledge, merchandising, and guest engagement
- Monitor sales, labour, expenses, and operational performance to support store profitability
- Manage inventory, product ordering, supplies, and loss prevention practices
- Maintain strong merchandising, visual presentation, and product display standards
- Ensure store cleanliness, product safety, and operational compliance standards are consistently met
- Complete daily cash reconciliation, sales reporting, payroll, paperwork, and administrative duties
- Manage employee performance, provide coaching, and assist with performance reviews
- Maintain full product knowledge and use sales information to help achieve targets
- Support a positive, polished, and team-oriented boutique culture
Requirements
- 2 to 5 years of retail management experience - preferably in specialty retail, food service, hospitality or high-service environments.
- Strong customer service orientation and a genuine passion for creating memorable guest experiences.
- Proven ability to drive sales and build business.
- Previous experience in specialty retail, premium retail, food retail, gifting, luxury, or high-service environments is an asset.
- Strong merchandising, presentation, and store standards experience.
- Excellent communication skills, both verbal and written.
- Strong time management, organization, and follow-through.
- Confidence leading, coaching, and developing a team.
- Post-secondary education is preferred.
- Experience with cash handling, inventory management, retail administration, and scheduling.
- A history of going above and beyond for customers.
- A natural ability to sell, connect with people, and build loyalty.
- French and English communication skills are considered an asset.
- A genuine enthusiasm for premium products, gifting, and customer experience.
Corporate Culture
Join a team of passionate, dynamic individuals dedicated to building a leading premium chocolate retail brand in Canada. The environment values personal commitment, drive, initiative, and entrepreneurial spirit, working together to achieve outstanding results. Innovation, leadership, accountability, and personal initiative are recognized and rewarded at every level. A genuine passion for premium chocolate is at the heart of the brand’s culture—for both employees and customers.
Benefits
The organization invests in its employees and their future. Alongside the opportunity to sample premium chocolate products, the rewards package and supportive work environment include:
- Health and Dental Plan
- Retirement Savings Plan
- Employee Assistance Program
- Casual Fridays
- Corporate Gym Discount Rates
- Wellness Program