Summary
A well-established Canadian retailer operating within a specialty big box appeal retailer is seeking an experienced Store Manager to lead one of its high-volume locations. Known for delivering a strong combination of customer service, operational excellence, and trusted national brands, the organization continues to be a destination for customers seeking quality apparel, footwear, and lifestyle products across Canada. This opportunity is ideal for a hands-on retail leader who thrives in a fast-paced environment, enjoys leading from the sales floor, and understands how to balance people leadership, operational execution, and commercial performance. The successful candidate will bring a strong background in volume retail operations, team development, and customer experience leadership. 80k -90K + Bonus
Description
Customer Experience & Sales Leadership
- Lead and inspire the store team to consistently deliver an exceptional customer experience.
- Ensure all customer service standards and operational expectations are executed consistently throughout the store.
- Support omni-channel initiatives, including eCommerce fulfillment and in-store digital sales support.
- Drive customer acquisition and retention through loyalty and credit programs.
- Resolve customer concerns professionally while maintaining a positive shopping environment.
- Maintain a visible and active presence on the sales floor, coaching teams in real time and driving engagement.
Operations & Merchandising
- Ensure execution of visual merchandising, pricing integrity, promotional setups, and operational standards.
- Oversee weekly pricing updates, merchandising programs, and promotional execution with a high level of accuracy.
- Maintain inventory control standards and support annual inventory preparation and execution.
- Ensure compliance with all company policies related to loss prevention, cash handling, audits, and health & safety.
- Create and manage effective store schedules that support business needs and customer traffic patterns.
- Monitor store performance metrics and implement action plans to drive operational and financial results.
Team Leadership & Development
- Recruit, hire, coach, and develop a strong retail team focused on customer service and operational excellence.
- Provide continuous coaching, mentoring, and performance feedback to management and frontline employees.
- Conduct performance reviews, succession planning, and ongoing development conversations.
- Foster a positive, inclusive, and motivating work environment built around accountability and teamwork.
- Lead by example through professionalism, energy, and a strong customer-first mindset.
Requirements
- 3–5 years of progressive retail management experience within a big-box, apparel, footwear, or high-volume retail environment.
- Proven ability to lead, coach, and develop large retail teams.
- Strong operational, organizational, and time-management skills.
- Experience managing high-volume merchandising and promotional execution.
- Strong communication and interpersonal skills.
- Demonstrated ability to drive sales performance and operational results.
- High energy, strong leadership presence, and a hands-on management style.
- Comfortable working within a fast-paced, customer-focused retail setting.
Corporate Culture
- Competitive compensation package
- Performance-based incentive opportunities
- Comprehensive benefits program
- Stable and growing Canadian retail organization