Summary
A growing hospitality and lifestyle destination in the Parksville area is seeking an entrepreneurial Director of Hospitality Operations to lead a diverse collection of guest-facing businesses and experiences. This is a broad, highly autonomous leadership opportunity spanning food and beverage, accommodation, events, retail, and destination hospitality. The successful candidate will oversee multiple established operations, each with its own leadership team, service model, and commercial priorities, while bringing them together under a consistent approach to performance, guest experience, and operational excellence. The Director will lead through experienced managers, setting clear expectations, strengthening accountability, and ensuring each area of the business is delivering against its operational and financial goals. They will also play an important role in identifying opportunities for growth, improving systems and processes, and helping shape the evolution of the broader destination.
This is a role for a self-directed hospitality leader who is comfortable operating with a high degree of independence. You will be expected to think like an owner, make sound business decisions, and balance commercial performance with a genuine passion for hospitality and experience creation. Working closely with senior leadership and finance, you will help drive strategy, monitor key performance indicators, support leadership development, and ensure the operation continues to grow in a thoughtful and sustainable way. It is an excellent opportunity for a mature, entrepreneurial operator who enjoys variety, complexity, and the opportunity to make a visible impact across a multi-faceted hospitality business. Salary is $110-125K+ bonus
Description
- Provide overall leadership for hospitality operations across the Nanoose Bay destination.
- Oversee a diverse operating portfolio including restaurant, golf food and beverage, boutique accommodation, retail, events, and guest-facing hospitality experiences.
- Lead additional hospitality operations including the coffee shop and market, weddings and events, golf cart service, and other guest-facing experiences.
- Lead through department and business-unit managers, creating clear expectations, accountability, communication, and operating discipline.
- Take ownership of overall business performance, ensuring operational plans, deliverables, budgets, and KPIs are achieved.
- Work closely with senior leadership and the Controller to review financial performance, identify opportunities, manage costs, and improve profitability.
- Drive revenue growth and identify opportunities to strengthen performance across all hospitality operations.
- Maintain a strong presence across the operation while empowering managers to lead their respective businesses.
- Identify opportunities to improve productivity, service delivery, guest satisfaction, systems, and overall operating performance.
- Establish consistent operating standards and processes while respecting the unique character of each hospitality concept.
- Champion a hospitality-first culture focused on creating memorable, thoughtful, and engaging guest experiences.
- Support the planning and execution of weddings, events, seasonal programming, and destination experiences.
- Participate in the evaluation and potential launch of new hospitality initiatives, including a proposed experiential golf entertainment concept targeted for 2027, subject to board approval.
- Build strong relationships across the broader organization and ensure hospitality operations remain aligned with overall business priorities.
- Provide leadership for golf-related food, beverage, and hospitality operations. This position does not oversee golf course grounds, turf, or maintenance operations.
Requirements
- Senior hospitality leadership experience overseeing multiple restaurants, hotels, resorts, clubs, golf hospitality operations, or similarly diverse guest-facing businesses.
- Demonstrated ability to operate independently, take ownership, and make sound business decisions without requiring significant day-to-day direction.
- Entrepreneurial mindset with the ability to identify opportunities, solve problems, and continuously improve performance.
- Strong business and financial acumen, including experience managing budgets, revenue, labour, costs, KPIs, and profitability.
- Proven ability to lead through managers and develop capable, accountable leadership teams.
- A genuine hospitality mindset with a passion for creating memorable guest experiences.
- Comfortable balancing strategic leadership with hands-on operational involvement when required.
- Strong communication skills and the maturity to work collaboratively with ownership, senior leadership, finance, managers, and other stakeholders.
- Confident navigating multiple businesses, competing priorities, and evolving growth opportunities.
- Experience within resort, destination, golf, restaurant, hotel, events, or lifestyle hospitality environments would be particularly valuable.
Corporate Culture
- A senior leadership opportunity with significant autonomy and influence across a diverse hospitality portfolio.
- The opportunity to operate multiple established businesses while helping shape the next phase of growth for the destination.
- Direct involvement in business planning, financial performance, guest experience, and future hospitality concepts.
- A highly entrepreneurial environment where initiative, ownership, and thoughtful decision-making are valued.
- The opportunity to live and work in the Central Vancouver Island area while leading a distinctive collection of hospitality and lifestyle experiences