Summary
An established limited-service hotel in Port Hardy is seeking a personable and dedicated Front Desk Manager to lead our guest services team. This is an excellent opportunity for a hospitality professional who thrives in a hands-on environment and takes pride in delivering an exceptional guest experience. As the Front Desk Manager, you will oversee the daily operations of the front desk, ensuring smooth check-in/check-out processes, efficient handling of reservations, and prompt resolution of guest needs. You will be a key point of contact for guests and staff alike, creating a warm and welcoming atmosphere while maintaining operational efficiency. $55,000 to $65,000
Description
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Supervise front desk operations, ensuring consistent, high-quality guest service.
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Train, schedule, and support front desk team members to maintain service standards.
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Manage reservations, room assignments, and billing accuracy.
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Handle guest inquiries, requests, and complaints promptly and professionally.
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Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
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Maintain accurate records, reports, and shift documentation.
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Monitor supplies and ensure the front desk area remains organized and welcoming.
Requirements
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Previous hotel front desk or guest service experience, with supervisory experience preferred.
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Friendly, outgoing, and service-oriented, with excellent communication skills.
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Strong organizational abilities and attention to detail.
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Proficient with hotel reservation systems and Microsoft Office Suite (training provided if needed).
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Ability to work flexible shifts, including evenings, weekends, and holidays.
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Reliable and eager to learn, with a positive approach to teamwork and problem-solving.
Corporate Culture
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Competitive salary based on experience
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Opportunities for training and career growth within the hospitality industry
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Supportive and team-oriented work environment
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The chance to live and work in Port Hardy, a beautiful gateway to North Vancouver Island’s wilderness and marine adventures