Summary
Join a contemporary waterfront hotel and marina located minutes from Vancouver International Airport, offering guests a blend of modern comfort, exceptional service, and a serene coastal setting. This full-service property welcomes both business and leisure travelers, featuring stylish guest rooms, a vibrant restaurant and lounge, meeting and event spaces, and a scenic marina that adds a distinctive West Coast touch. As the Front Office Manager, you will lead the front desk, guest services, and night audit teams to deliver an exceptional arrival and departure experience. You will foster a culture of hospitality, efficiency, and care, ensuring every guest leaves with a lasting impression of personalized service.
This role requires a hands-on leader who thrives in a dynamic, international environment—someone who can anticipate guest needs, optimize operational performance, and lead by example. The salary range is $70K-80K/ year.
Description
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Oversee daily front office operations including check-in, check-out, reservations, guest inquiries, and concierge services.
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Recruit, train, and develop a motivated and service-oriented front office team.
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Monitor and manage room inventory, occupancy, and revenue opportunities in collaboration with sales and housekeeping.
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Ensure adherence to brand and service standards, maintaining a consistent guest experience.
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Manage guest feedback and resolve service issues promptly and professionally.
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Partner with other departments to ensure seamless communication and coordination of guest services.
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Prepare budgets, forecasts, and operational reports, analyzing data to improve performance and profitability.
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Oversee night audit procedures and ensure financial accuracy.
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Promote a positive and inclusive team culture that prioritizes both guest and employee satisfaction.
Requirements
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Proven leadership experience in hotel front office management, ideally in a full-service or airport property.
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Strong understanding of PMS systems (Opera or similar), revenue management principles, and guest service protocols.
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Excellent interpersonal and communication skills with a natural ability to build rapport and lead teams.
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Strong problem-solving abilities and a calm, guest-focused approach in high-pressure situations.
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Financial acumen with experience in forecasting, budgeting, and KPI management.
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Flexible to work various shifts, including weekends and holidays, in a 24-hour operation.
Corporate Culture
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Competitive compensation package including benefits and parking.
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Opportunities for professional growth within a respected, internationally recognized hospitality brand.
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A supportive team environment in a beautiful coastal setting with a dynamic mix of business and leisure clientele.