Summary
Our client is seeking a passionate and hands-on Front of House / Hospitality Manager to join a thriving hospitality operation located in the beautiful Annapolis Valley of Nova Scotia. This is an exciting opportunity for an experienced hospitality leader who thrives in a guest-focused environment and enjoys building strong teams, creating memorable experiences, and leading from the floor. Reporting directly to ownership, the successful candidate will oversee front-of-house operations, retail activities, guest experience initiatives, and day-to-day service execution while working closely with an established management team.
The ideal candidate is a natural relationship builder who understands that exceptional hospitality begins with engaged employees. This individual will be highly visible throughout the operation, supporting service, coaching team members, and ensuring guests receive a welcoming and memorable experience every visit.
Description
- Provide hands-on leadership for all front-of-house operations, ensuring exceptional guest experiences and service standards
- Recruit, onboard, train, coach, and develop front-of-house team members and supervisors
- Lead by example during service, actively supporting the team during peak periods and high-volume shifts
- Foster a positive workplace culture built on accountability, teamwork, communication, and mutual respect
- Manage staffing levels, scheduling, labour deployment, and performance management initiatives
- Monitor guest feedback, online reviews, and customer concerns, responding professionally and proactively
- Oversee reservations, waitlists, and guest communications to maximize operational flow and guest satisfaction
- Support retail operations, inventory management, merchandising initiatives, and sales growth opportunities
- Collaborate closely with culinary, beverage, and leadership teams to ensure seamless day-to-day execution
- Assist with planning and executing events, promotions, and community engagement initiatives
- Monitor labour performance, operational efficiencies, and departmental budgets while maintaining service excellence
- Ensure compliance with company policies, health and safety standards, and liquor regulations
Requirements
- 3+ years of leadership experience within restaurants, hospitality, breweries, resorts, hotels, or other guest-focused environments
- Proven ability to lead, coach, and inspire hospitality teams
- Strong front-of-house operational experience with a genuine passion for service excellence
- A hands-on leadership style with the ability to jump into service and support the team wherever needed
- Excellent interpersonal, communication, conflict resolution, and relationship-building skills
- Experience with scheduling, labour management, inventory control, and daily restaurant operations
- Comfortable working evenings, weekends, and peak business periods
- Strong organizational skills and the ability to balance operational and administrative responsibilities
- Experience with retail operations, beverage programs, or hospitality-driven merchandise sales is considered an asset
- Familiarity with POS systems, scheduling software, and reporting tools
- Smart Serve (or equivalent) and Food Safety certifications are considered assets
Corporate Culture
- Competitive salary of $55,000 to $65,000
- Performance-based bonus opportunity
- Extended health and dental benefits
- Three weeks paid vacation
- Staff discounts and additional company perks
- Opportunity to join a respected and growing hospitality organization
- Supportive ownership team committed to employee development and long-term success
- Relocation support may be considered for the right candidate
If you are a hospitality professional who enjoys leading from the floor, developing people, and creating memorable guest experiences, we would welcome the opportunity to speak with you.