Summary
Step into a leadership role at one of downtown Toronto’s most distinguished full-service luxury hotels. Situated in the heart of the city’s bustling Entertainment District, this property is more than just a hotel - it’s a landmark where guests expect impeccable service, refined experiences, and an atmosphere that reflects the vibrancy of Toronto itself. As General Manager, you will be the strategic and operational leader, responsible for guiding every facet of the property’s performance—from guest experience and team engagement to financial results and market positioning. You will have the opportunity to shape a culture of excellence, foster a motivated and highly skilled leadership team, and deliver experiences that leave lasting impressions on guests.
This role offers the perfect balance of hands-on management and high-level strategic influence. You will partner closely with cross-functional teams to drive revenue, operational efficiency, and market share growth, while setting and maintaining the standards that define a luxury hospitality experience. If you are a proactive, results-driven leader who thrives in a dynamic, high-profile environment, this position provides a platform to leave a meaningful mark on both the hotel and the broader hospitality community. $120,000 to $140,000 plus bonus
Description
- Lead all aspects of hotel operations, including Rooms, Food & Beverage, Revenue Management, Sales, Accounting, HR, and guest services.
- Deliver financial results by managing budgets, forecasting, cost control, and maximizing profitability.
- Collaborate with Revenue Management to develop pricing strategies that optimize occupancy, RevPAR, and market share.
- Build, mentor, and inspire departmental leadership teams, fostering a culture of engagement, accountability, and high performance.
- Ensure operational excellence and compliance with company policies, standards, and health & safety programs.
- Actively engage with the local business community to strengthen relationships and support hotel visibility.
- Oversee preparation and achievement of the hotel’s annual Operating and Capital Budgets.
- Maintain high levels of guest satisfaction through continuous improvement and attention to service consistency.
Requirements
- Minimum 5 years in a senior hotel leadership role within a luxury or full-service environment.
- Proven expertise in delivering exceptional guest experiences and operational consistency.
- Strong technical knowledge across hotel operations, including Rooms, Revenue, Sales, Accounting, HR, and Safety Programs.
- Exceptional leadership, communication, organizational, and problem-solving skills.
- Ability to inspire and develop teams while managing multiple priorities under pressure.
- Hands-on experience with budgeting, forecasting, cost control, and operational reporting.
- Post-secondary education in Business Administration, Hospitality Management, or related field preferred.
- Additional languages are an asset.
Corporate Culture
- A culture that values team member engagement and personal growth.
- Access to hotel and resort stays, dining discounts, and recreational perks.
- Dedicated training programs and clear paths for career advancement.
- Comprehensive benefits, including health, dental, vision, and RRSP matching.
- Recognition programs and milestone rewards for team members.
This role is ideal for a dynamic, operationally skilled leader who thrives in a full-service, high-profile hotel environment and is eager to make a tangible impact on both the business and the team.