Summary
This is a truly exciting leadership opportunity for a dynamic hospitality professional to take the helm of a branded 4-star full-service hotel with 140+ rooms in the greater Ottawa region. This property is a vibrant destination for both business and leisure travelers, known for its welcoming atmosphere, exceptional service, and memorable guest experiences. They are looking for a solid General Manager who can elevate every aspect of operations, inspire their team to deliver excellence, and drive sales and the property to new heights of performance, guest satisfaction, and community recognition. If you thrive on creating seamless, high-quality experiences, cultivating a culture of engagement and accountability, and translating operational insight into tangible results, this role offers the chance to make a lasting impact in one of Canada’s most dynamic markets. Salary $100-120K plus incentives
Description
- Oversee all operational aspects of the hotel, including rooms, housekeeping, front desk, reservations, and back-office functions.
- Develop and execute comprehensive revenue management strategies to optimize occupancy, average daily rate, and overall profitability.
- Drive sales initiatives, build relationships with corporate and group clients, and identify new revenue opportunities.
- Lead, mentor, and inspire department heads and staff, fostering a culture of accountability, engagement, and professional growth.
- Ensure exceptional guest experiences, resolving issues promptly and maintaining high standards of service quality.
- Monitor operational and financial performance metrics, including budgets, forecasts, and KPIs; implement strategies to meet or exceed targets.
- Collaborate with corporate teams and local stakeholders to enhance market presence and drive brand performance.
- Ensure compliance with all regulatory, safety, and quality standards.
- Champion continuous improvement initiatives and operational best practices across all hotel departments.
Requirements
- Proven experience as a General Manager in a branded full-service hotel of similar scale (120+ rooms).
- Strong commercial acumen with a track record of driving revenue and profitability.
- Expertise in revenue management, sales generation, and strategic planning.
- Exceptional leadership, communication, and team development skills.
- Comfortable operating in a high-touch, service-oriented environment and overseeing multiple operational areas.
- Bilingual - (English/French)
Corporate Culture
- Competitive base salary with performance-based incentives.
- Opportunity to lead a respected property in a dynamic, high-potential market.
- Supportive corporate culture with resources to achieve operational and commercial excellence.