Summary
A growing Indigenous-owned hospitality operation in northern British Columbia is seeking a Lodging Manager to oversee day-to-day accommodation operations across two properties, including a hotel and a lodge. You will lead a frontline team of approximately 20–30 employees across housekeeping, front desk, and guest services, ensuring consistent service delivery, strong operational standards, and a welcoming guest experience across both locations. This is a hands-on leadership role where you will be equally focused on people, operations, and guest experience. You will play a key role in shaping service culture, building consistency, and developing a high-performing team in a growing, community-driven environment. Working closely with senior hospitality leadership, you will help refine systems, strengthen accountability, and support the continued development of a business that is deeply connected to local economic development and long-term regional impact.
Northern British Columbia offers a lifestyle defined by lakes, forests, and year-round outdoor living. It moves at a different pace than urban hospitality markets. Not slower in terms of expectations, but different in rhythm. Operational standards remain high, consistency is essential, and the pace of delivery is steady and real. What changes most is the impact. The work extends beyond the property itself and into the people, the team culture, and the broader community the operation serves.
Description
eadership & Team Management
- Lead daily lodging operations across two properties
- Supervise front desk, housekeeping, and guest services teams
- Recruit, train, coach, and support staff development
- Build a consistent, guest-focused service culture
- Manage scheduling and operational coverage
- Provide hands-on support during peak periods, including front desk coverage when required
Guest Experience
- Maintain high standards for cleanliness, comfort, and service
- Respond to guest concerns promptly and effectively
- Ensure smooth reservation flow and communication across departments
- Conduct regular inspections of rooms and public areas
- Continuously improve the guest experience through feedback and observation
Operations & Financial Oversight
- Support implementation of operational policies and procedures
- Monitor occupancy, revenue performance, and daily reporting
- Assist with budgeting and expense control
- Oversee invoicing accuracy, cash handling, and receivables
- Identify opportunities to improve efficiency and profitability
Inventory & Procurement
- Maintain inventory levels and supply standards
- Work with vendors and suppliers, prioritizing local and Indigenous partners where possible
- Reduce waste and improve cost control practices
Collaboration & Administration
- Work closely with the broader hospitality leadership team
- Support marketing and guest communication initiatives as needed
- Maintain accurate reporting and administrative processes
Requirements
- 3+ years in hospitality or accommodations management
- Proven experience leading frontline teams in hotels, lodges, or similar environments
- Strong coaching, training, and people development skills
- Comfortable managing budgets, revenue tracking, and operational reporting
- Clear written and verbal communication skills
- Ability to work flexible hours including weekends and holidays
- Experience with PMS systems (Cloudbeds or similar an asset)
- Proficiency in Microsoft Office tools
- Valid Class 5 driver’s licence
- Legally entitled to work in Canada
- Comfortable working in a northern, community-driven hospitality environment with Indigenous governance context
Corporate Culture
- Competitive salary in the $65,000–$72,000 range plus vacation entitlement
- Municipal-style pension plan
- Extended health and dental benefits
- Relocation support for candidates moving from outside the region
- Short-term staff accommodation available during transition
- Opportunity to help shape a growing, community-owned hospitality operation
- Direct contribution to an Indigenous-led economic development initiative
- Based in Burns Lake, British Columbia, located in the Bulkley–Nechako Regional District (Lakes District) along Highway 16, roughly midway between Prince George and Smithers in central-northern BC
- A lifestyle rooted in lakes, forests, and year-round outdoor recreation, with strong community connection and a meaningful sense of impact