Summary
Our client is redefining the hospitality experience by creating a destination where thoughtful design, exceptional service, and connection to nature come together. They are seeking a Maintenance Manager who understands that behind every seamless guest experience is a strong operational foundation. This is an opportunity for a hands-on technical leader who takes pride in creating environments where guests can fully disconnect because everything works exactly as it should. Through preventative maintenance, strong leadership, and operational excellence, you will ensure the property’s systems, spaces, and equipment perform at the highest standards while supporting a memorable and restorative guest journey. As the Maintenance Manager, you will oversee all aspects of property maintenance, ensuring reliability, safety, and efficiency across all building systems. You will lead a skilled team, develop proactive maintenance strategies, and partner with operations teams to protect the overall guest experience Compensation: US$110,000 to US$130,000 base salary
Description
Property Operations & Guest Experience
- Ensure all building systems operate safely, efficiently, and reliably to support an exceptional guest experience.
- Lead proactive maintenance practices that identify and resolve issues before they impact guests.
- Partner with Operations, Housekeeping, and other departments to maintain a seamless, comfortable, and welcoming environment.
- Respond quickly to operational challenges while minimizing disruption.
- Continuously identify opportunities to improve facility performance, reliability, and efficiency.
Maintenance Leadership & Technical Excellence
- Lead daily maintenance operations across the property.
- Develop and manage preventative maintenance programs that maximize equipment performance and asset longevity.
- Oversee critical building systems including HVAC, plumbing, electrical, life safety systems, water treatment, pools, thermal areas, and mechanical equipment.
- Coordinate external contractors, repairs, equipment upgrades, and capital projects.
- Maintain accurate records, documentation, and compliance standards.
Team Leadership & Development
- Recruit, coach, and develop a high-performing maintenance team.
- Establish clear expectations while creating a culture built on safety, accountability, craftsmanship, and continuous improvement.
- Provide ongoing coaching, feedback, and support to team members.
- Encourage collaboration across departments to create one unified guest experience.
- Lead with professionalism, calm decision-making, and pride in operational excellence.
Business Performance & Asset Stewardship
- Manage maintenance labour, inventory, and operating expenses responsibly.
- Extend the lifecycle of property assets through disciplined preventative maintenance practices.
- Balance operational reliability with sustainability and financial responsibility.
- Use performance data and operational insights to improve efficiency and reduce downtime.
- Support capital planning and equipment replacement strategies.
Requirements
- Experience leading maintenance, engineering, facilities, hospitality, wellness, or commercial property operations.
- Strong technical knowledge of mechanical, electrical, plumbing, HVAC, water systems, and life safety equipment.
- Experience developing preventative maintenance programs and managing facility improvement initiatives.
- Proven ability to lead, mentor, and develop technical teams.
- Strong organizational, communication, and problem-solving skills.
- Commitment to safety, reliability, continuous improvement, and exceptional guest experiences.
Corporate Culture
This role requires a leader who is comfortable being highly visible within the operation and supporting the property when needed. Flexibility to work mornings, evenings, weekends, holidays, and occasional on-call responsibilities is required.
The ideal candidate understands that maintenance is about more than keeping equipment running. It is about creating confidence, comfort, and trust. Every system maintained, every issue prevented, and every improvement delivered allows guests to focus on what matters most: enjoying the experience.
This is an opportunity to join an innovative hospitality environment where technical expertise directly contributes to creating meaningful, memorable guest experiences.