Summary
As the National Head of Franchise Services, you’ll be at the helm of a growing network of hotels, for of Canada’s largest and most respected lodging franchisors. With 300+ properties across the country under mulitple flags, your role will be central to driving performance, ensuring brand standards, and leading a diverse team focused on operational excellence. You will work directly with franchisees to improve their success and influence the overall growth of the business. This is a unique opportunity to make a measurable impact on a highly dynamic, progressive and performance-driven organization.
As the National Head of Franchise Services, you’ll oversee a team that ensures franchisee success through performance consulting, quality assurance, training, and more. You’ll be responsible for keeping operations running smoothly across a large, diverse portfolio of hotels while aligning strategies with broader business goals. Leading a strong support team, this is an executive-level role where your leadership will directly influence the continued success and growth of the brands across Canada.
Description
- Leadership & Strategy: Provide executive direction to the Franchise Services team, guiding Franchise Performance Consultants, Opening Services, and other key functions. Establish clear priorities and performance metrics that align with overall business objectives.
- Franchise Performance & Retention: Spearhead franchise performance strategies to improve operational, financial, and guest outcomes. Manage portfolio performance, driving corrective actions and remediation plans as necessary.
- Brand Standards & Compliance: Oversee the implementation and adherence to brand standards across the portfolio. Lead the Quality Assurance Review process to ensure brand compliance.
- Hotel Openings & Transitions: Manage hotel lifecycle activities, ensuring smooth transitions during new openings, renovations, and conversions. Provide operational insight to support development efforts.
- Franchisee Engagement: Own the franchisee experience strategy, leading training and educational programs, and ensuring high satisfaction through continuous engagement.
- Financial Management: Oversee the operating budget for Franchise Services, ensuring effective financial management and ROI-focused decision-making.
- Cross-functional Collaboration: Partner with peers in Development, Commercial, Finance, and other areas to drive enterprise-wide initiatives and support franchisee needs.
Requirements
- Experience: Minimum 15 years in hotel and franchise operations, with at least 7 years in senior leadership roles.
- Education: Post-secondary education in business, hospitality management, or a related field, or equivalent experience.
- Leadership: Proven track record leading multi-disciplinary teams within a franchised or multi-unit environment.
- Business Acumen: Strong financial acumen with the ability to interpret data and apply ROI-based decision-making.
- Skills: Excellent communication, problem-solving, and analytical abilities. Proficiency in Microsoft Office, with hotel technology experience an asset.
- Travel: Willingness to travel up to 30% across Canada.
- Languages: French language skills are highly preferred.
Corporate Culture
- Competitive Salary: Attractive base compensation, with performance-based bonuses linked to key metrics. $170,000-185,000+
- Comprehensive Benefits: Full health and dental coverage, including mental health resources and wellness programs.
- Retirement Plans: Access to a company-sponsored retirement savings plan with employer matching.
- Car Allowance: For travel-related expenses, ensuring you can navigate the Canadian landscape efficiently.
- Paid Time Off: Generous vacation and personal days to maintain a healthy work-life balance.
- Professional Development: Ongoing training opportunities and access to industry conferences to support your career growth.
- Leadership Exposure: A unique opportunity to collaborate with senior executives and shape strategic direction across a major franchise network.
- Incentive Program: Performance-driven rewards with the potential to earn additional compensation based on business success and individual contributions.
- Team Culture: Work alongside a talented and dynamic team that values collaboration, accountability, and integrity.
- Work Flexibility: Opportunities for flexible work arrangements, supporting your personal and professional commitments.
- Recognition: Acknowledgment and celebration of achievements through company-wide events and incentives.