Summary
An established hospitality and lifestyle destination is seeking a hands-on Operations and Facilities Manager to help lead the daily rhythm of a busy, multi-faceted environment where restaurants, shared spaces, events and guest experience all come together. This is a role for someone who notices the details. You understand that great hospitality depends on much more than what happens at the table. The lighting feels right. Shared spaces are polished. Restaurant partners are supported. Contractors follow through. Deliveries happen smoothly. Guests move through the space easily. When something isn't working, you see it, take ownership and help get it resolved.
Working closely with senior operations leadership, you’ll sit at the intersection of hospitality, restaurant operations and property coordination. You’ll maintain a strong presence throughout the destination, build productive relationships with restaurant partners and service providers, and help ensure the environment is clean, safe, energized and ready for business every day. You’ll be at your best if you’re highly organized, calm under pressure and comfortable moving between guest-facing hospitality and behind-the-scenes operational details. This is an environment where priorities can shift quickly, so strong judgment, practical problem-solving and disciplined follow-through will matter. If you enjoy being close to the action and take pride in creating environments where everything feels effortless for the guest, this is an opportunity to make a visible impact every day.
Description
Restaurant & Partner Operations
- Lead day-to-day operational support for restaurant and hospitality partners throughout the property.
- Support the onboarding of new restaurant partners, including building access, operating expectations, deliveries, storage, service standards and opening readiness.
- Conduct regular operational reviews focused on cleanliness, safety, presentation, consistency and guest experience.
- Maintain access and security coordination for restaurant partners and internal team members.
- Build collaborative relationships with operators and identify opportunities to strengthen execution, consistency and guest experience.
- Provide timely follow-up and practical support when operational issues arise.
- Reinforce shared standards related to cleanliness, storage, waste, safety, operating hours and guest-facing conduct.
- Support restaurant partners during busy periods, seasonal changes, special programming and events.
- Assist with operational systems and technology coordination where required.
- Escalate recurring performance concerns or significant operational issues to senior leadership when appropriate.
Property Operations
- Conduct daily property walks to assess cleanliness, lighting, temperature, music, signage, washrooms, shared spaces, guest flow and overall presentation.
- Maintain clear operating routines, trackers and follow-up processes to keep the property running smoothly.
- Identify operational building issues and coordinate appropriate service providers for timely resolution.
- Coordinate routine service requirements for key building systems and external service partners.
- Maintain service schedules, documentation and follow-up for preventative and recurring operational needs.
- Oversee shared operating programs such as waste, pest control, cleaning supplies, paper products, linen and other common services.
- Manage relationships with third-party cleaning and service providers and ensure established standards are consistently maintained.
- Coordinate with facilities and property partners regarding repairs, preventative maintenance and operational priorities.
- Support seasonal readiness, weather-related requirements and changing operational needs.
- Escalate significant building, capital or specialized maintenance concerns through the appropriate channels.
Hospitality & Guest Experience
- Maintain a visible presence throughout the property and support daily guest-facing operations.
- Help create an environment that feels welcoming, polished and genuinely hospitality-driven.
- Monitor shared spaces, restaurant presentation, cleanliness, signage, music, lighting and overall atmosphere.
- Respond to guest concerns and operational issues calmly, professionally and efficiently.
- Reinforce hospitality standards across shared spaces and guest touchpoints.
- Build positive relationships with restaurant partners, internal teams, contractors and guests.
- Work collaboratively across the operation to ensure service standards remain consistent throughout the destination.
- Step into the operation during peak periods when additional leadership presence is needed.
Events & Programming Support
- Support the operational execution of events, activations and seasonal programming.
- Coordinate restaurant communication and operational requirements around special events.
- Assist with access, deliveries, service timing, setup and other event-related logistics.
- Provide basic operational support for event technology and coordinate specialized assistance where required.
- Help ensure events and activations integrate smoothly with normal business operations.
- Monitor guest flow, cleanliness, safety and shared-space requirements during programming.
- Work closely with internal teams and restaurant partners to support successful execution.
Safety, Compliance & Standards
- Help maintain compliance with health, safety and operating standards across the property.
- Conduct routine cleanliness, safety and operational audits.
- Support emergency procedures, incident documentation and building safety communication.
- Coordinate contractor access and ensure service providers follow property expectations.
- Maintain accurate records related to audits, service issues, operational follow-up and vendor performance.
- Communicate operating standards clearly and consistently across restaurant partners, contractors and internal teams.
- Identify risks early and escalate significant concerns appropriately.
Requirements
- 3+ years of experience in hospitality operations, restaurant operations, property operations, facilities coordination, hotels, mixed-use environments or a similar multi-operator setting.
- A strong combination of hospitality instincts and operational discipline.
- Comfortable moving between restaurant support, property needs, contractor follow-up and guest-facing standards.
- Experience managing relationships with restaurant partners, tenants, contractors or third-party service providers.
- Strong communication skills and the ability to follow through consistently with multiple stakeholders.
- Highly organized with the ability to manage competing priorities in a fast-paced environment.
- Practical problem-solving skills and sound judgment when determining what can be resolved directly and what requires escalation.
- Comfortable working in a high-volume environment with multiple operators, service providers and guests.
- Experience supporting events, seasonal operations, service agreements or special projects is considered an asset.
- Basic understanding of building operations, safety practices and hospitality environments is preferred.
Corporate Culture
This is a hospitality environment built around experience, energy and attention to detail. Restaurants, events, shared spaces and community all contribute to creating a destination people want to spend time in. The culture is collaborative, entrepreneurial and very hands-on. You won’t be managing the operation from behind a desk. You’ll be visible, connected to what’s happening throughout the property and working alongside people from many different parts of the business. There is a strong sense of ownership here. Problems are addressed rather than passed along, details matter, and everyone plays a role in protecting the guest experience. You’ll have the opportunity to bring structure, judgment and hospitality instincts to an environment that is constantly moving.
For the right operations leader, it’s the kind of role where you can see the impact of your work every day.
Offerings:
- $87,000+ base salary
- Up to 10% annual bonus
- Corporate health insurance
- Phone allowance
- Education fund
- 3 weeks vacation