J
8597
Resort General Manager
Resort
, NS - Nova Scotia
Details

Summary

Our client is in search of an exceptional General Manager who is dedicated to providing outstanding customer experiences. This individual will lead the operations of an oceanfront resort located in Nova Scotia's South Shore, known as a prime tourism destination. Nestled amidst the breathtaking coastal landscape, this resort provides a gateway to various recreational activities, such as hiking, fishing, and other maritime adventures. If you are a seasoned professional in the hospitality industry with a background in full-service management and a strong desire to make a lasting impact, boost revenue, and craft extraordinary guest experiences, this opportunity is tailor-made for you. Join their close-knit team and thrive in a coastal resort environment that offers a wealth of recreational and culinary opportunities.

Contact Katelyn Querin at 416.742.9200 x8 or submit your resume in confidence below.

Description

  • Oversee all aspects of resort operations, including guest services, food and beverage, housekeeping, and maintenance.
  • Develop and execute strategic plans to drive revenue growth and enhance guest satisfaction.
  • Lead and inspire a diverse team, fostering a culture of empowerment, teamwork, and exceptional service.
  • Develop and maintain strong relationships with local stakeholders, suppliers, and the community.
  • Ensure the resort operates in accordance with all legal, health, and safety regulations.
  • Implement effective financial management practices, including budgeting, forecasting, and financial reporting.
  • Identify opportunities for operational improvements and implement best practices.
  • Maintain a strong presence and engage with guests to ensure their needs are met and exceeded.
  • Collaborate with the ownership group and corporate teams to achieve overall company objectives.
  • Continuously monitor industry trends and competitor activity to identify opportunities for innovation and growth.

Requirements

  • Previous experience as a General Manager in a resort or hotel with 100+ rooms, with a track record of success in driving revenue and enhancing guest satisfaction.
  • Experience in a similar-sized resort or hotel, with a focus on providing exceptional guest experiences.
  • Demonstrated leadership ability, with a strong emphasis on empathy, authenticity, and an open-door policy.
  • High emotional intelligence (EQ) and attention to detail, with a passion for delivering excellence.
  • A background in resort management is highly preferred, particularly with experience managing recreation staff and maintaining recreational amenities.
  • Strong financial acumen, including budgeting, forecasting, and financial reporting.
  • Excellent communication and relationship-building skills, with the ability to connect with staff, guests, and stakeholders.

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