Summary
A privately owned, luxury fly-in fishing and adventure resort is seeking a Resort Guest Experience Leader to serve as a central figure in delivering exceptional guest journeys. This remote destination attracts discerning travelers seeking world-class fishing, wilderness adventure, and elevated hospitality in one of Canada’s most pristine landscapes. The successful candidate will be highly visible, guest-facing, and deeply involved in both daily operations and long-term experience development. This role is approximately 50% guest-facing and 50% administrative/sales, with full on-site availability required during the summer season. The winter months focus more heavily on planning, promotion, trade shows, pricing support, and experience development.
Description
Guest Experience & Hosting
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Act as a primary host, welcoming guests and managing the end-to-end guest experience
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Oversee front desk and concierge functions with a luxury service mindset
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Travel with guests on select premium outdoor experiences, acting as a guide and host
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Proactively resolve guest issues and ensure consistently high service standards
Adventure & Guiding Support
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Support and guide curated fishing and outdoor excursions (training provided as needed)
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Work closely with pilots, operations teams, and office staff to ensure seamless logistics
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Promote safety, professionalism, and an elevated guest experience in a remote setting
Sales, Promotion & Administration
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Support sales inquiries, guest communications, and pre-arrival planning
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Contribute to the development of new guest packages and experiential offerings
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Assist with pricing strategies and seasonal planning
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Represent the resort at trade shows and industry events during the off-season
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Manage administrative duties, reporting, and guest follow-up
Leadership & Development
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Demonstrate natural leadership and accountability in daily operations
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Partner closely with senior operations leadership and ownership
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Help implement and refine operational standards
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Grow into broader responsibility with a clear path toward Resort Manager
Requirements
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A hands-on hospitality professional with strong guest service and operational skills
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Passionate about the outdoors; experience in fishing or hunting tourism is a strong asset
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Comfortable working in a fly-in, remote environment
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Energetic, adaptable, and guest-focused, with strong discipline around hospitality standards
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Confident communicator who works well with guests, pilots, office teams, and leadership
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Detail-oriented, solutions-driven, and calm under pressure
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Long-term mindset with interest in growing into senior resort leadership
Assets
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Guiding certifications or outdoor safety training
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Luxury resort, adventure tourism, or lodge experience
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Sales, concierge, or experiential travel background
Commitment and Availability
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Summer: Full-time, on-site presence with full availability required
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Winter: Increased focus on administration, promotion, sales support, and travel
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Strong commitment to the role and to long-term growth with the operation
Corporate Culture
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$60,000–$75,000 base salary, based on experience
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Benefits package
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Accommodation fully covered
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Fly-in / fly-out logistics supported
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Hybrid work environment outside peak season
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Defined leadership development and advancement opportunity